Natalie Soukup
Massapequa Park,NY
Summary
Results-driven Patient Care Coordinator with extensive experience in surgical scheduling, workflow optimization, and patient-provider communication. Proven track record in managing high-volume practices and improving operational efficiency.
Overview
11
11
years of professional experience
Work History
Senior Lead Patient Care Coordinator
New York Plastic Surgical Group
Garden City, NY
09.2016 - 09.2025
- Coordinated patient care for a large, high-volume plastic surgery practice of 20 surgeons, managing procedure quoting, financial counseling, and surgical scheduling across hospitals and ambulatory surgical centers
- Provided detailed financial education to patients, including procedure costs, payment options, and pre-operative requirements to support informed decision-making
- Managed and optimized operating room schedules at the practice’s surgical center, ensuring efficient use of block time and smooth daily surgical flow
- Served as department lead, overseeing training of new patient care coordinators and maintaining consistent workflows across the team
- Contributed to annual performance reviews for department staff, delivering feedback, setting goals, and supporting ongoing professional development
Patient Relations Representative
New York Plastic Surgical Group
Garden City, NY
05.2014 - 09.2016
- Scheduled patient appointments and managed provider calendars to ensure efficient scheduling
- Checked patients in and out, verified demographic and insurance information, and maintained accurate medical records
- Facilitated clear communication between patients, providers, and clinical staff
- Monitored physicians’ schedules and adjusted appointments as needed to accommodate changes and patient needs
Education
Bachelor of Arts - Psychology
Towson University
Towson05-2013
Skills
- Surgical Scheduling & Coordination
- Operating Room (OR) Schedule Management
- Workflow Optimization & Efficiency Improvement
- Patient Intake & Case Coordination
- Patient–Provider Liaison
- Care Coordination
- Clinical Communication
- Effective time management
- HIPAA compliance
Timeline
Senior Lead Patient Care Coordinator
New York Plastic Surgical Group
09.2016 - 09.2025
Patient Relations Representative
New York Plastic Surgical Group
05.2014 - 09.2016
Bachelor of Arts - Psychology
Towson University