Sibgha Ahmad
Sugar Land,TX
Summary
Detail-oriented Healthcare Administrative Professional with 5+ years of experience in surgical coordination, patient access, insurance verification, and clinical support. Proven ability to manage high-volume scheduling, resolve insurance and billing issues, and provide compassionate patient-facing care in fast-paced healthcare environments. Strong background in medical terminology, EMR systems, and interdisciplinary coordination.
Knowledgeable with proven ability to streamline patient access processes and enhance patient satisfaction. Managed complex healthcare environments, implementing efficient procedures and fostering collaborative team atmosphere. Demonstrated expertise in staff training and problem-solving to ensure optimal patient flow and service delivery.
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Patient Access Manager providing face-to-face financial counseling to both insured and uninsured individuals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Leader
JAG Physical Therapy
Manhattan, NY
03.2025 - 07.2025
- Managed patient registration and intake, collecting demographics and insurance information with accuracy.
- Explained insurance coverage, copays, and deductibles, resolving patient financial concerns.
- Scheduled appointments according to prescribed plans of care.
- Addressed insurance denials, billing discrepancies, and patient complaints to ensure seamless access to care.
- Streamlined patient registration process to enhance efficiency and reduce wait times.
- Developed training modules for staff to improve knowledge of insurance verification protocols.
- Implemented electronic health record systems, increasing accuracy of patient data management.
- Monitored key performance indicators to identify areas for operational improvement within patient access teams.
- Led cross-functional meetings to address patient access challenges and develop strategic solutions.
- Established best practices for appointment scheduling, optimizing provider availability and patient experience.
- Mentored new staff on compliance regulations and customer service excellence in patient interactions.
- Collaborated with clinical teams to ensure seamless coordination between care delivery and administrative processes.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Surgical Coordinator
New York Hand Surgery
Brooklyn, NY
04.2024 - 02.2025
- Coordinate and schedule 15–25 surgical procedures weekly, ensuring completion of all pre-operative requirements and documentation.
- Serve as liaison between patients, surgeons, and insurance providers to secure authorizations and verify coverage.
- Educate patients on surgical procedures, pre-op instructions, and post-op care, addressing questions and concerns.
- Maintain accurate and confidential patient records within EMR systems.
- Provide administrative support to surgical staff, including managing surgical calendars and ensuring readiness of equipment and materials.
- Coordinated surgical schedules, optimizing patient flow and resource allocation.
- Collaborated with surgeons and medical staff to ensure seamless pre-operative preparations.
- Managed patient communication, providing information on procedures and addressing concerns.
- Streamlined documentation processes, enhancing accuracy of surgical records and compliance.
- Trained new staff on operational protocols and systems for improved efficiency.
- Led initiatives to improve patient satisfaction through enhanced service delivery strategies.
- Implemented process improvements that reduced scheduling conflicts and increased operating room utilization.
- Developed training materials for staff education on best practices in surgical coordination.
Patient Care Coordinator
Forward Physical Therapy
Brooklyn, NY
07.2022 - 03.2024
- Scheduled and coordinated care for 30+ patients weekly in a high-volume outpatient setting.
- Verified insurance coverage, obtained prior authorizations, and communicated cost estimates to patients.
- Supported physical therapists by preparing treatment areas and assisting with patient care needs.
- Provided patients with information regarding treatment plans and follow-up care.
- Coordinated patient scheduling and managed appointment confirmations to optimize clinic workflow.
- Developed and maintained patient records using electronic health record systems for accuracy and compliance.
- Collaborated with healthcare providers to ensure effective communication regarding patient care plans.
- Educated patients on treatment options, insurance processes, and follow-up protocols to enhance understanding.
- Trained and mentored new staff on operational procedures and best practices in patient care coordination.
- Implemented process improvements that streamlined patient intake procedures, reducing wait times significantly.
- Led initiatives to enhance patient engagement through feedback collection and satisfaction surveys for service improvement.
- Analyzed patient data trends to identify opportunities for enhancing service delivery and operational efficiency.
Laboratory Technician
Empire City Laboratories
Brooklyn, NY
12.2021 - 07.2022
- Performed diagnostic testing while adhering to safety and compliance protocols.
- Analyzed specimen data and prepared detailed reports for management.
- Assisted in laboratory research activities, including solution preparation and accurate specimen labeling.
- Operated laboratory equipment to conduct experiments and analyses efficiently.
- Maintained accurate records of test results and laboratory procedures.
- Collaborated with team members to improve workflow and laboratory processes.
- Ensured compliance with safety protocols and quality assurance standards.
- Trained new staff on laboratory techniques and operational procedures.
- Developed standard operating procedures to enhance testing accuracy and efficiency.
- Led initiatives to streamline inventory management for lab supplies and reagents.
- Conducted routine maintenance on lab equipment to minimize downtime and ensure reliability.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
Lab Assistant
Medgar Evers College
New York, NY
03.2019 - 04.2020
- Assisted in conducting biological experiments and preparing laboratory equipment.
- Compiled and presented research data using reports and graphical formats.
- Assisted in the preparation and maintenance of lab equipment and materials for various experiments.
- Documented experimental results accurately, contributing to ongoing research projects and publications.
- Collaborated with faculty and students to support educational objectives through hands-on lab assistance.
- Trained new lab personnel on procedures, safety measures, and equipment usage to enhance team efficiency.
- Streamlined inventory management processes, improving resource allocation and reducing waste in laboratory operations.
- Managed specimen sample handling, receiving, storage and inventory.
- Implemented efficient scheduling for lab activities, optimizing workflow and resource utilization across projects.
- Logged samples correctly into computerized tracking system.
- Conducted laboratory tests and experiments, ensuring adherence to safety protocols and quality standards.
- Led initiatives to upgrade laboratory protocols, enhancing accuracy and consistency in experimental outcomes.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
Sales Associate
TJ Maxx
Brooklyn, NY
04.2018 - 10.2019
- Delivered high-quality customer service in a fast-paced retail environment.
- Processed transactions accurately and assisted customers with product selection.
- Delivered exceptional customer service, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring visual appeal and accessibility.
- Assisted in inventory management, contributing to accurate stock levels and replenishment.
- Trained new associates on store policies and sales techniques, fostering team development.
Home Care Provider
Chateau Nursing Home
Brooklyn, NY
08.2014 - 09.2016
- Provided daily care and therapy support for stroke and seizure patients.
- Monitored patient vitals and assisted with medication and nutrition plans.
Education
Bachelor of Science - Biology
Medgar Evers College
Brooklyn, NY05-2021
Skills
- Surgical Scheduling & Coordination
- Patient Registration & Intake
- Insurance Verification & Prior Authorizations
- Medical Billing & Denials Resolution
- EMR & Electronic Records Management
- Patient Communication & Education
- Appointment Scheduling
- Administrative & Front Desk Operations
- Medical Terminology
- Multilingual: English, Urdu, Hindi
- Effective written and verbal communication
- HIPAA compliance
- Effective problem solving
- Insurance verification
Certification
Basic Life Support- Issued April 2026
Basic First Aide- Issued December 2024
Languages
Urdu
Full Professional
Timeline
Patient Access Leader
JAG Physical Therapy
03.2025 - 07.2025
Surgical Coordinator
New York Hand Surgery
04.2024 - 02.2025
Patient Care Coordinator
Forward Physical Therapy
07.2022 - 03.2024
Laboratory Technician
Empire City Laboratories
12.2021 - 07.2022
Lab Assistant
Medgar Evers College
03.2019 - 04.2020
Sales Associate
TJ Maxx
04.2018 - 10.2019
Home Care Provider
Chateau Nursing Home
08.2014 - 09.2016
Bachelor of Science - Biology
Medgar Evers College