Jamie A. Bickel
Summary
Healthcare practice manager with a background in office operations, billing compliance and team coordination. Partners with physicians and staff to improve workflow, manage coverage, support recruitment and training, and maintain service standards across specialty practice settings.
Overview
11
11
years of professional experience
Work History
Practice Manager II
Jefferson Health - OBGYN and Breast Surgery
Philadelphia, Pennsylvania
04.2022 - Current
- Oversaw all aspects of day-to-day practice operations
- Surgical office operations
- Coordinated provider scheduling, patient access, and clinic coverage to optimize service delivery across specialty services.
- Monitored billing, charge capture, and insurance processes to ensure accuracy and compliance within Jefferson Health practice settings.
- Enforced compliance with Jefferson Health policies, privacy rules, and practice standards.
- Supported daily operations for Jefferson Health Physicians Services and coordinated staff workflows.
- Collaborated with physicians and department leaders on staffing and operational planning.
- Maintained practice records, reports, and electronic health system documentation.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Resolved patient concerns and service issues with clear communication and professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Led regular meetings with staff to address operational issues and enhance communication between departments.
- Motivated staff by offering direction and providing constructive feedback.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Communicated with patients with compassion while keeping medical information private.
- Ordered office supplies to maintain operational efficiency. and kept tabs on inventory levels.
- Supported entire practice staff, which boosted efficiency and improved overall process flow.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
Practice Manager: Primary Care
Jefferson Health Physician Services
Philadelphia, PA
01.2016 - 01.2022
- Collaborates with other Practice Managers and Practice Management in the development of the business plan, goals and strategies, service standards, quality assessment activities and policies and procedures for physician practices.
- Participates, as requested, in the evaluation of new medical practices and the development of new facilities and services.
- Directs all incident reports to the risk management group. Tracks, and when possible, observes patterns and trends. Participates in development of action plans as appropriate.
- Coordinated responses to patient complaints with office managers and physicians within established time frames, tracked patterns and trends, and developed action plans to address issues.
- Maintains office staffing in accordance with approved operating budget. With other practice managers and assigned office managers, ensures appropriate coverage during planned and unscheduled absences. Coordinates recruitment of non-physician personnel for assigned practices.
- Trained newly hired office managers, supervisors, and physician practice staff to ensure effective operations and compliance.
- Ensured compliance with billing and financial controls in assigned practices, reporting issues promptly and monitoring adherence to billing policies and cash receipt controls.
- Provides feedback to billing and finance to ensure that office fee schedules are appropriate for maximizing reimbursement.
- Monitors compliance with appropriate utilization of CPT and ICD-9 billing codes in the assigned practices.
- Communicates with assigned office managers regarding major changes in insurance carrier policies, and/or issues in billing and/or computer system updates.
- Coordinates purchase requests for assigned practices on a timely basis in accordance with established procedures.
- Ensures assigned office compliance with all regulatory bodies.
- Coordinates marketing/advertising efforts in assigned practices.
- Effectively directs and supervises daily activities of assigned office managers. Provides regular informal performance feedback and annual written performance evaluations.
- Attempts to resolve any personnel issues that cannot be resolved between employees, physicians, and/or their office manager. Assists in performance improvement plans and coaching for the staff in assigned practices.
- Effectively provides management assistance and support to assigned practice physicians and office managers.
- Developed and worked on special projects supporting the Practice Director and management team.
- Insured assigned staff are properly trained and credentialed on the computerized billing system on an ongoing basis.
Education
Certified Medical Assistant (Certificate) -
Delaware Valley Academy of Medical and Dental Assistants
Philadelphia, PA01-1997
High School Diploma -
Little Flower Catholic High School For Girls
Philadelphia, PA06-1995
Skills
- Medical Terminology, ICD9-10/CPT Coding, Financial Reporting, Microsoft Excel/Word, Epic
- Surgical Practice Management
- Epic scheduling
- Surgical Scheduling & Coordination
- Financial Reporting
- Budget management
- Practice operations
- Workflow management
- Supplies procurement
- Vendor relations
- Quality assurance
- Leadership collaboration
- Talent Acquisition
- Staff coordination
- Staff training
- Performance evaluation
- Staff oversight
- Process enhancement
- Regulatory adherence
- Communication
- Team coordination
- Teamwork and collaboration
- Problem solving
- Patient access
- Patient care safety
- Teamwork and collaboration
Timeline
Practice Manager II
Jefferson Health - OBGYN and Breast Surgery
04.2022 - Current
Practice Manager: Primary Care
Jefferson Health Physician Services
01.2016 - 01.2022
Certified Medical Assistant (Certificate) -
Delaware Valley Academy of Medical and Dental Assistants
High School Diploma -
Little Flower Catholic High School For Girls