KARNISHA DACEUS
Kissimmee,FL
Summary
Results-driven healthcare professional with expertise in staffing coordination, patient access, and front desk supervision. Skilled in caregiver-client matching, scheduling management, and ensuring seamless operations in fast-paced environments. Proficient in compliance, onboarding, and electronic health records, with strong problem-solving and interpersonal abilities to enhance patient care and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Team Lead
Orlando Health
Orlando, Florida
08.2022 - 04.2025
- Registered and scheduled patients for various procedures, ensuring accurate data entry into EHR systems
- Applied ICD-9 and CPT-4 coding for billing accuracy and revenue optimization
- Conducted insurance verification and pre-certification for Medicare, Medicaid, and commercial insurance plans, minimizing claim denials
- Acted as the primary point of contact for resolving patient access issues, and scheduling conflicts
Staffing Coordinator Intern
CSI
Orlando, FL
08.2024 - 12.2024
- Assess client needs and preferences to assign the most suitable caregivers or nurses.
- Manage and adjust caregiver schedules, ensuring punctuality and coverage at all times.
- Maintain accurate records of assignments, caregiver credentials, and client preferences.
- Regularly communicate with clients to assess satisfaction and address concerns proactively.
Front Desk Supervisor
Pediatrix
Orlando, Florida
04.2019 - 05.2022
- Led patient registration and front desk operations, ensuring efficient check-in and demographic data accuracy
- Trained and supervised front desk staff, improving productivity and adherence to healthcare administration protocols
- Managed appointment scheduling and provider availability, reducing patient wait times, and optimizing clinic flow
- Provided customer service and conflict resolution to address patient concerns efficiently
Education
Bachelor of Science - Health Administration
University of Central Florida
Orlando, FLSkills
- Patient Access and Registration
- Insurance verification and pre-authorization
- Medical Coding (ICD-9, CPT-4) & Billing
- Electronic Health Records (EHR) Management
- HIPAA Compliance and Confidentiality
- Patient Relations and Customer Service
- Client engagement and relationship management
- Organizational, Multitasking abilities and problem-solving in fast-paced environments
- Bilingual Communication (Creole)
Certification
certified revenue cycle representative
Timeline
Staffing Coordinator Intern
CSI
08.2024 - 12.2024
Patient Access Team Lead
Orlando Health
08.2022 - 04.2025
Front Desk Supervisor
Pediatrix
04.2019 - 05.2022
Bachelor of Science - Health Administration
University of Central Florida
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