KARNISHA DACEUS
Queens
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Team Lead
Orlando Health
Orlando
08.2022 - 02.2025
- Registered and scheduled patients for various procedures, ensuring accurate data entry into EHR systems
- Applied ICD-9 and CPT-4 coding for billing accuracy and revenue optimization
- Conducted insurance verification and pre-certification for Medicare, Medicaid, and commercial insurance plans, minimizing claim denials
- Acted as the primary point of contact for resolving patient access issues, and scheduling conflicts
Staffing Coordinator
CSI
Orlando
08.2024 - 12.2024
- Assess client needs and preferences to assign the most suitable caregivers or nurses.
- Manage and adjust caregiver schedules, ensuring punctuality and coverage at all times.
- Maintain accurate records of assignments, caregiver credentials, and client preferences.
- Regularly communicate with clients to assess satisfaction and address concerns proactively.
Front Desk Supervisor
Pediatrix
Orlando
04.2019 - 05.2022
- Led patient registration and front desk operations, ensuring efficient check-in and demographic data accuracy
- Trained and supervised front desk staff, improving productivity and adherence to healthcare administration protocols
- Managed appointment scheduling and provider availability, reducing patient wait times, and optimizing clinic flow
- Provided customer service and conflict resolution to address patient concerns efficiently
Education
Bachelor of Science - Health Administration
University of Central Florida
Orlando, FLSkills
- Patient Access and Registration
- Insurance verification and pre-authorization
- Medical Coding (ICD-9, CPT-4) & Billing
- Electronic Health Records (EHR) Management
- HIPAA Compliance and Confidentiality
- Revenue Cycle and Claims Processing
- Patient Relations and Customer Service
- High-volume appointment scheduling
- Multitasking and problem-solving in fast-paced environments
- Bilingual Communication (Creole)
Certification
certified revenue cycle representative
Timeline
Staffing Coordinator
CSI
08.2024 - 12.2024
Patient Access Team Lead
Orlando Health
08.2022 - 02.2025
Front Desk Supervisor
Pediatrix
04.2019 - 05.2022
Bachelor of Science - Health Administration
University of Central Florida