Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Wilson

Jacksonville,FL

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

14
14
years of professional experience

Work History

Owner/Operator

Queens Klean Extreme
10.2021 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Trained and developed team members to build human capital.
  • Generated revenues yearly and effectively capitalized on industry growth.

Customer Service Representative

UF Health Physicians
09.2016 - Current
  • Handled patients inquiries and suggestions courteously and professionally.
  • Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of patients calls with minimal wait times.
  • Answered patient telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain patients records.
  • Exhibited high energy and professionalism when dealing with patients and staff.
  • Followed up with patients about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.

Collections Specialist

National Processing
04.2010 - 10.2016
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Trained new team members on scripts, company services, and collection strategies.
  • Achieved performance goals on consistent basis.

Education

GED -

FSCJ
Jacksonville, FL
05.2023

Skills

  • Operational Reporting
  • Personnel Management
  • Operations Oversight
  • Budget Development
  • Hiring
  • Business Planning
  • Staffing

Timeline

Owner/Operator

Queens Klean Extreme
10.2021 - Current

Customer Service Representative

UF Health Physicians
09.2016 - Current

Collections Specialist

National Processing
04.2010 - 10.2016

GED -

FSCJ

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Courtney Wilson