Courtney Wilson
Augusta,Georgia
Summary
Detail-focused retail merchandising professional with experience in leveraging strong organizational and communication skills to maximize profits and customer satisfaction. Skilled at creating product displays and managing inventory for optimum product placement and sales.
Overview
9
9
years of professional experience
Work History
State Park Ranger
South Carolina Department Of Parks And Recreation
11.2023 - Current
- Enhanced visitor experience by providing informative guided tours and providing engaging and informative tours of historic home.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Provided exceptional customer service at entrance stations, answering questions, offering assistance, and processing fee payments accurately.
- Promoted environmental stewardship through educational workshops and hands-on volunteer opportunities.
Merchandising Service Associate
Lowes Home Improvment
02.2020 - Current
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Streamlined inventory management processes for better product availability and reduced stock discrepancies.
Unlicensed Optician
Luxxotica
10.2018 - 12.2019
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store equipment.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Team Member
Target
06.2015 - 10.2018
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Bachelor of Arts - History
Augusta State University
Augusta, GA12.2023
High School Diploma -
Seaside High School
06.2014
Skills
- Visitor Relations
- Guided Tours
- Customer Service
- Organizational Skills
- Problem-Solving
- Relationship Building
Timeline
State Park Ranger
South Carolina Department Of Parks And Recreation
11.2023 - Current
Merchandising Service Associate
Lowes Home Improvment
02.2020 - Current
Unlicensed Optician
Luxxotica
10.2018 - 12.2019
Team Member
Target
06.2015 - 10.2018
Bachelor of Arts - History
Augusta State University
High School Diploma -
Seaside High School
Similar Profiles
John WilliamsJohn Williams
Intern at South Carolina Department of Parks, RecreationIntern at South Carolina Department of Parks, Recreation
Jordan TamayoJordan Tamayo
Sports Instructor at South Suburban Parks and RecreationSports Instructor at South Suburban Parks and Recreation
Adriano ChocAdriano Choc
Maintenance Crew Member at South Suburban Parks & RecreationMaintenance Crew Member at South Suburban Parks & Recreation