Courtney Wilson
Redondo Beach,California
Summary
I am a motivated customer service specialist with over 10 years of experience in a fast-paced and team-based environment. Possessing a poised, personable, and dedicated approach to fostering a collaborative work atmosphere. I give meticulous attention to detail and possess a genuine passion for pursuing a career in public service. Demonstrated ability to effectively manage time, successfully handling multiple projects simultaneously. Recognized for exceptional customer relations skills and a warm, welcoming demeanor.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Flight Attendant
SkyWest Airlines
San Francisco, CA
02.2023 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Server
Joey Restaurants
Manhattan Beach , CA
07.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Property Manager
Craig Wilson Development
08.2020 - Current
- Compiled maintenance and repair requests for submission and reached out to local contractors for bid proposals.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Used computer software such as Microsoft, and Excel to conduct spreadsheets used to calculate maintenance repairs, damage costs and rent invoices.
Server
W's China Bistro
11.2016 - 08.2021
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Displayed enthusiasm and provided excellent service to customers, successfully increasing referrals and walk-in business.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant, while maintaining a calm and professional demeanor.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Front Desk Agent
Pacifica Hotels
10.2018 - 03.2020
- Greeted guests upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, payments, house accounts, group reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Answered multi-line phone system and greeted callers enthusiastically.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Hostess/Server
Good Stuff
03.2015 - 11.2016
Hostess/Expeditor/Server
Ruby's Diner
10.2013 - 03.2015
Education
Real Estate
First Tuesday
Riverside, CAGeneral Education
Los Angeles Harbor College
Wilmington, CAHigh School Diploma -
Palos Verdes High School
Palos Verdes Estates, CASkills
- Communication skills
- Multitasking skills
- Creative problem solving skills
- Strategic thinking skills
- Customer service skills
Certification
Excel Essential Training (Office 365/Microsoft 365)
Timeline
Flight Attendant
SkyWest Airlines
02.2023 - Current
Server
Joey Restaurants
07.2022 - Current
Assistant Property Manager
Craig Wilson Development
08.2020 - Current
Front Desk Agent
Pacifica Hotels
10.2018 - 03.2020
Server
W's China Bistro
11.2016 - 08.2021
Hostess/Server
Good Stuff
03.2015 - 11.2016
Hostess/Expeditor/Server
Ruby's Diner
10.2013 - 03.2015
Real Estate
First Tuesday
General Education
Los Angeles Harbor College
High School Diploma -
Palos Verdes High School