Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level software engineer position. Ready to help team achieve company goals. Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in analyzing user requirements and software development and offering skills in great problem -solving, OOP, program development, and flutter mobile application . Fluent in Java, Python, Dart and Flutter and accustomed to working with cross-cultural, global teams.
Hi, I’m
Courtney Woods
Software Engineer
Summary
Overview
15
years of professional experience
Work History
AI4ALL - College Pathways El Paso, Texas
Discover AI Participant
03.2022 - 05.2022
Job overview
- Learned about the applications and fundamental technical concepts of AI including types of machine learning, gradient descent, and neural networks
- Investigated ethical implications related to data processing and AI implementation.
- Collaborated with peers on a project that explores the impact of machine learning in healthcare and why it is important. Mostly focusing on supervised machine learning. The applications we learned were supervised learning, unsupervised learning, and reinforcement learning in python
- Earned a Discover AI Certificate of Completion
Omni Interactions Remote, TX
Gig Contractor
05.2020 - 08.2020
Job overview
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Reported fraudulent checks and interactions
-
Kaiserslautern Military Community CenterKaiserslautern, Germany
Senior Sales Associate
11.2015 - 01.2016
Job overview
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Kept detailed track of sales and customer information in company system.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Developed and maintained knowledge of current sales and promotions.
- Processed and stocked merchandise in accordance with store standards.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled cash register operations and customer transactions to process payments.
- Greeted customers and provided product advice to increase sales.
- Practiced loss prevention procedures
- Processed deferred payment plan, credit card, and dishonored check transactions
- Balanced daily financial transactions
- Practiced effective problem solving capabilities
Christian House Of Prayer – EuropeKaiserslautern, Germany
Finance Clerk
05.2013 - 09.2013
Job overview
- Followed best practices for managing large quantities of personal financial information, fostering data security and integrity.
- Simplified data and earnings information for Pastor.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Documented financial data, files and records for contracted vendors.
- Managed and documented multiple individual customer transactions simultaneously.
- Maintained and supported effective records management in both hardcopy and digital formats.
- Drafted and uploaded concise journal entries into accounting software systems.
- Drafted invoices in monthly company transactions.
- Observed strict confidentiality rules to maintain data integrity and protect clients.
- Input financial data and produced reports using Microsoft Excel.
- Processed and monitored money's received by the church
- Deposited and withdrew funds from the church's bank account
- Personal assistant to the Pastor and Executive Pastor.
- Received, directed and relayed telephone messages.
Vogelweh CommissaryVogelweh, Germany
Sales Store Checker
08.2012 - 10.2012
Job overview
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Identified and resolved discrepancies and errors in customer accounts.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
21st Theater Support CommandKaiserslautern, Germany
Summer Hire
06.2008 - 08.2008
Job overview
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Used a computer to print documents
- Filed papers in the filing cabinet
- Ran errands to deliver documents to other offices
- Obtained offices supplies from supply room
- Moved office equipment from one location to another
- Inventoried office supplies
Kleber GymKleber, Germany
Physical Fitness Assistant
06.2007 - 08.2007
Job overview
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Signed out gym equipment and towels to customers
- Cleaned gym equipment after each customer use
- Replaced dirty towels with clean towels
- Changed cleaning spray in cleaning bottles
Education
The University of Texas At El PasoEl Paso, TX
Bachelor of Science from Computer Science
05.2016 - 2023.12
University Overview
- Flutter/Dart Project: Top Tier, Creator, A Flutter mobile application has been developed that enables users to view the tier lists of their preferred mobile gaming characters.
- Flutter/Dart Project: RecipeApp, Creator, A Flutter mobile application has been developed that enables users to create a profile, browse through a recipe database, and favorite or like the recipes they prefer. Additionally, users can add their own favorite recipes to the database.
- Apply AI Participant
- CapStone Project: LIDS, Team member creator, A lightweight intrusion detection system was developed for DEVCOM customers that allows the program to take in configuration files to know the parameters of what it is supposed to look out for. The system detects port scans, unauthorized connections to devices, and failed login attempts. The project is composed of three components: LIDS, LNIDS, and LIDS-D. The LIDS-D component enables an analyst to view all incoming data traffic alerts. They can export specific packets via JSON, XML, or CSV and see the different levels of alerts (Low, Mid, High), source IP, source port, destination IP, destination port, reason for alert, and time of detection. The LNIDS component is connected to a specialized device, Raspberry Pi, where it intakes data traffic, stores data traffic, detects, creates alerts, and sends it to LIDS-D. The LIDS component performs the same functions but on a computer run by another analyst. It also intakes data traffic, stores data traffic, detects, creates alerts, and sends it to LIDS-D.
- Extracurricular Activities: Discover AI Participant
- Awarded Discover AI Certificate of Completion
University of MarylandRamstein, Germany
Bachelor of Science from Computer Science
06.2011 - 2016.05
University Overview
Kaiserslautern High School Kaiserslautern, Germany
High School Diploma
06.2007 - 2011.06
University Overview
- Honor Roll 2008, 2009
- Awarded 2nd Team All Region, Volleyball
- Awarded Most Valuable Player, Volleyball, 2007
Skills
Proficient in Flutter
Timeline
Discover AI Participant
AI4ALL - College Pathways
03.2022 - 05.2022
Gig Contractor
Omni Interactions
05.2020 - 08.2020
The University of Texas At El Paso
Bachelor of Science from Computer Science
05.2016 - 2023.12
Senior Sales Associate
Kaiserslautern Military Community Center
11.2015 - 01.2016
Finance Clerk
Christian House Of Prayer – Europe
05.2013 - 09.2013
Sales Store Checker
Vogelweh Commissary
08.2012 - 10.2012
University of Maryland
Bachelor of Science from Computer Science
06.2011 - 2016.05
Summer Hire
21st Theater Support Command
06.2008 - 08.2008
Physical Fitness Assistant
Kleber Gym
06.2007 - 08.2007
Kaiserslautern High School
High School Diploma
06.2007 - 2011.06
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