Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Work Availability
Work Preference
Languages
Quote
Software
Timeline
Receptionist
Courtney Worley

Courtney Worley

Williamsburg,KY

Summary

Dynamic customer service professional with a proven track record at Senture, excelling in conflict resolution and relationship building. Adept at managing high-stress situations while enhancing customer loyalty. Skilled in data entry and active listening, consistently delivering exceptional service and support in fast-paced environments.

Experienced with food preparation and customer service. Utilizes teamwork and communication to enhance dining experience. Track record of maintaining cleanliness and adhering to safety standards.

Higher education professional with strong foundation in academic coursework and extracurricular involvement. Known for collaborative efforts and consistent contribution to team success. Reliable and adaptable, able to meet evolving needs while maintaining focus on achieving goals. Proficient in research, communication, and problem-solving.

Motivated student working toward my Bachelors Degree in Psychology. Possess experience in Customer Service & Communication and Teamwork & Adaptability. Proven success working within fast-paced, collaborative settings.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Senture
03.2021 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Production Associate / Machine Operator

Aisin Automotives LLC
11.2019 - 02.2021
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.

Food Service Worker & Cashier

Highland Park Drive-Inn
02.2016 - 10.2019
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

Bachelor of Science - Psychology

University of The Cumberlands
Williamsburg, KY
08-2026

Associate of Science - Criminal Justice

University of The Cumberlands
Williamsburg, KY
09-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel

Accomplishments

    Customer Service Excellence: Provided high-quality assistance at Senture, handling customer inquiries with professionalism and efficiency. Strengthened communication and problem-solving skills.

    Retail & Cash Handling: Managed transactions accurately at Dollar Tree, ensuring a seamless checkout experience while balancing cashier and stocking duties.

    Manufacturing & Production: Contributed to production efficiency at Aisin Automotives LLC, operating machinery and ensuring quality standards in automotive manufacturing.

    Food Service & Hospitality: Delivered friendly service at Highland Park Drive-In, assisting customers and supporting a small, family-owned restaurant.

    Adaptability & Teamwork: Successfully transitioned between industries, demonstrating flexibility, strong work ethic, and the ability to thrive in different environments.

Interests

  • Gardening
  • Horseback Riding
  • Hiking
  • Camping
  • Community Cleanup
  • Offering time and support to shelters for the homeless, women, and animals
  • Photography
  • DIY and Home Improvement
  • Reading
  • I enjoy helping others and giving back to the community
  • Cooking


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefits401k matchStock Options / Equity / Profit Sharing

Languages

English
Native or Bilingual

Quote

Attachment is the great fabricator of illusions; reality can be attained only by someone who is detached.
Simone Weil

Software

(Word, Excel, Outlook)

Inventory & Stocking Softwares

Timeline

Customer Service Representative

Senture
03.2021 - 01.2023

Production Associate / Machine Operator

Aisin Automotives LLC
11.2019 - 02.2021

Food Service Worker & Cashier

Highland Park Drive-Inn
02.2016 - 10.2019

Bachelor of Science - Psychology

University of The Cumberlands

Associate of Science - Criminal Justice

University of The Cumberlands