Courtney Yandell
Decatur,US
Summary
Business Analyst with 10+ years in Accounts Payable and Customer Service, specializing in process optimization and efficiency enhancement. Skilled in SAP GUI and Excel, consistently reducing response times and improving service accuracy. Experienced in cross-functional collaboration to drive operational excellence.
Overview
11
11
years of professional experience
Work History
Senior Resolution Coordinator
Walmart
Bentonville, AR
10.2024 - Current
- Achieved high levels of client satisfaction through empathetic listening skills and effective communication strategies during difficult conversations.
- Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
- Provided exceptional service to clients by promptly addressing their concerns, resulting in increased customer retention rates.
- Utilized advanced problem-solving skills to address unique challenges faced during the resolution process, resulting in satisfactory outcomes for all parties involved.
- Expedited issue resolution by identifying patterns and trends in customer complaints, informing proactive measures for improvement.
- Increased department efficiency through thorough documentation of case details, leading to well-informed decision making.
- Improved customer satisfaction by addressing and resolving complaints in a timely and efficient manner.
Specialist V
Walmart Inc
Bentonville, Ar
03.2023 - 10.2024
- Ensure accurate routing of checks to vendors, preventing fraudulent cashing using SAP and Excel.
- Communicate with business areas to guarantee timely payments, enhancing vendor relationships.
- Efficiently manage time across multiple tasks, ensuring deadlines are consistently met.
- Conduct thorough research using Adobe tools, improving payment processing accuracy.
- Eager to learn and adapt quickly, demonstrating strong work ethics and punctuality in all tasks.
- Consistently meets deadlines, showing dedication to achieving company goals through hard work and efficient task management.
- Works well within team environments, fostering a cooperative atmosphere to achieve shared objectives.
- Applies analytical thinking to solve problems efficiently, ensuring tasks are completed accurately and on time.
Business Analyst – AP Controls
Genpact
Bentonville, AR
09.2021 - 03.2023
- Managed routing of paper checks, enhancing delivery accuracy and vendor satisfaction.
- Processed returned checks, ensuring timely redirection and improved payment punctuality.
- Utilized SAP GUI, Excel, and Word for precise data management and reporting.
- Collaborated with business units to streamline workflows, boosting communication efficiency.
- Analyzed financial data to identify discrepancies, improving accuracy and compliance.
Business Analyst/Workflow Coordinator – AP Contact Center
Genpact
Bentonville, AR
11.2018 - 09.2021
- Resolved complex supplier issues, enhancing service efficiency and reducing response time by 20%.
- Managed and updated critical data using SAP GUI and Excel, ensuring accuracy and accessibility.
- Collaborated with business areas to resolve tickets, streamlining workflow processes.
- Optimized task allocation by managing and distributing emails, boosting productivity by 15%.
- Developed onboarding protocols for new agents, reducing training time by 10%.
Specialist IV – AP Contact Center
Walmart
Bentonville, AR
10.2016 - 11.2018
- Resolved supplier issues and escalated complex cases, ensuring smooth operations and satisfaction.
- Utilized SAP GUI and Excel for efficient data management, enhancing accuracy and productivity.
- Handled high call volumes with strong communication and typing skills, improving response efficiency.
- Applied problem-solving and critical thinking to address supplier concerns, reducing resolution times.
- Led communications with suppliers, effectively solving problems and ensuring seamless AP operations with advanced critical thinking.
Pharmacy Technician
Walmart Stores Inc
Bentonville, AR
05.2014 - 10.2016
- Assisted customers with prescription pickups, ensuring accuracy and timely service, boosting patient satisfaction.
- Prepared and filled prescriptions for pharmacist review, maintaining high accuracy and workflow efficiency.
- Managed inventory by checking in new drug orders, ensuring proper stock levels and organization.
- Utilized strong communication skills to enhance patient interactions and improve overall service quality.
- Collaborated with team members to streamline processes, resulting in improved operational efficiency.
Education
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Bentonville Highschool
Bentonville, ArkansasSkills
- Customer service expertise
- Accounts payable management
- Standard operating procedures
- Lean and Six Sigma
- Digital proficiency
- SAP GUI navigation
- Microsoft Excel proficiency
- Cross-functional collaboration
- Service efficiency
- Workflow optimization
Awards
EMPLOYEE OF THE MONTH – SEPTEMBER 2016, CHEERS AWARD – JANUARY 2020, Employee recognition - March 2024
Recognition
- LEAD A LARGE PROJECT TO REFRESH THE WALMART CONTACT CENTERS KNOWLEDGE
- Assisted with the back log of outdated return checks making them current
- Completed training of employees on a new SAP System for the company
Timeline
Senior Resolution Coordinator
Walmart
10.2024 - Current
Specialist V
Walmart Inc
03.2023 - 10.2024
Business Analyst – AP Controls
Genpact
09.2021 - 03.2023
Business Analyst/Workflow Coordinator – AP Contact Center
Genpact
11.2018 - 09.2021
Specialist IV – AP Contact Center
Walmart
10.2016 - 11.2018
Pharmacy Technician
Walmart Stores Inc
05.2014 - 10.2016
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Bentonville Highschool