Courtney Ziolkowski
Summary
Professional administrative expert with significant experience in high-level support roles. Possess strong skills in calendar management, document preparation, and office operations. Known for collaborative leadership, adaptability, and results-driven approach. Highly reliable and effective in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Senior Administrative Assistant
Pernod Ricard
06.2022 - 09.2024
- Managed calendars and expense reports for the division president and executive team, as well as recurring meetings with a frequency of 3-4 meetings.
- Manage office maintenance tasks, such as welcoming distributor partners and visiting employees, organizing inventory, conducting monthly health and safety checks, handling mail delivery, and coordinating with property management in case of issues.
- Managed ticketing operations for multiple venues including crypto.com, NOVO, and Peacock. Responsibilities included receiving and tracking ticket requests, distributing tickets, coordinating suite food orders, procuring extra tickets, and serving as the main point of contact for any issues that arose.
- Planned and coordinated large-scale meetings, booking hotel rooms, setting meeting spaces, coordinating IT setup, making food selections, arranging transportation, and sending out communication.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
Office Manager/HR Facilitator
Beazer Homes
07.2019 - 05.2022
- Managed day-to-day office operations, ensuring proper functioning of equipment and fixtures, handling mail, greeting visitors, and managing shipping items.
- Supported the executive leadership team by managing agenda requests, scheduling meetings, and organizing off-site events and company gatherings. Additionally, handled the creation of purchase orders, invoice payment, and coding for division and sales offices. Facilitated notarization of grant deeds and managed inventory ordering for all departments.
- Coordinated the office remodel project by overseeing electrical disconnection of old cubicles and installation of new ones, collaborating with an AV company for meeting system setups, relocating key card entry system, liaising with construction company managers, organizing storage setup, and managing furniture relocation and disposal.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Project Coordinator
Robertsons Recreational Services
03.2019 - 07.2019
- Scheduled jobs and coordinated with the warehouse to ensure availability of supplies for installation projects. Assembled contracts and managed installation details to facilitate smooth operations. Calculated installer pay and collaborated with permitting company to obtain necessary permits.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and helped delegate assignments.
Install Coordinator
Service Champions Heating and Air Conditioning
08.2015 - 02.2019
- Enter new sales into the system: type of system, sold amount, selling representative, any additional sold items (panel upgrade, gas line change out, etc.)
- Assigned qualified installers and scheduled jobs based on scope of work. Collaborated with the warehouse department to ensure availability of materials/equipment. Efficiently tracked and entered job items for timely retrieval by the warehouse.
- Managed and updated the codebook, implementing necessary edits and updates
- Scheduled follow-up or warranty calls, recorded payments for accounting, and provided customer service while maintaining daily communication with sales representatives and installers.
- Streamlined reporting procedures by introducing standardized templates that effectively communicated project updates to stakeholders at various levels within the organization.
- Enhanced customer satisfaction with timely and accurate installations for various projects.
Education
Some College Courses
Long Beach City College
Long Beach, CAHigh School Diploma -
Lakewood Senior High School
Lakewood, CASkills
- Efficient task management
- Process optimization
- Effective problem resolution
- A/R and A/P
- Effective communication
- Microsoft Office/Teams/Zoom/Google Suite/QuickBooks
- Relationship Building and Maintenance
- Proficient in Microsoft office
Timeline
Senior Administrative Assistant
Pernod Ricard
06.2022 - 09.2024
Office Manager/HR Facilitator
Beazer Homes
07.2019 - 05.2022
Project Coordinator
Robertsons Recreational Services
03.2019 - 07.2019
Install Coordinator
Service Champions Heating and Air Conditioning
08.2015 - 02.2019
Some College Courses
Long Beach City College
High School Diploma -
Lakewood Senior High School
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