Courtney (Abbi) Storey
Loves Park
Summary
Detail-oriented professional with outstanding communication skills and a proven track record in community integration and event planning. Committed to enhancing and improving quality of life for our clients through donations used to provide necessities, wants and entertainment for our individuals. I have a passion for this organization and its mission to empower the people we serve. I strive to build new partnerships and strengthen current ones to create community support for our agency and individuals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host Home Coordinator
Mosaic
Rockford, IL
09.2025 - Current
- Oversee the safety and well-being of 24 individuals, ensuring their community integration, behavioral health needs, and personal milestones are documented and supported.
- Manage relationships with a diverse network of community providers, families, and legal guardians to ensure a cohesive support system for individuals.
- Organized and executed community-building events to create engagement between host home families, individuals, guardians, and Mosaic staff.
- Conduct monthly quality assurance audits across 15 residential sites, maintaining 100% compliance with state-mandated safety and operational standards.
- Take initiative to identify and vet new home providers and respite staff, expanding the community footprint and service capacity.
- Directed scheduling and personnel placement for respite workers, to ensure continuous, high-quality community support.
- Lead onboarding for new Host Home Providers, ensuring 100% completion of mandatory certifications and specialized training modules.
Administrative Assistant
Mosaic
Rockford, IL
06.2022 - 09.2025
- Coordinated office operations and maintained efficient filing systems to enhance document retrieval.
- Created and maintained relationships with outside vendors.
- Managed scheduling and creating calendars for upcoming activities and events for individuals in service.
- Produced and distributed correspondence memos, emails, letters, faxes, and calls for external vendors, medical facilities, or internal communications.
- Implemented process improvements for administrative tasks, contributing to enhanced workflow efficiencies.
- Assisted with the creation and execution of community events such as agency picnics and yearly fundraisers.
- Managed a fleet of over 20 vehicles and oversaw all maintenance.
- Process checks to be distributed to correct gift fund.
- Oversee all of the office spending and code receipts to appropriate department and fund.
- Greeted and supported visitors, new hires, and donors in office.
Program Support Specialist
Bridgeway
Loves Park, IL
10.2021 - 06.2022
- Provided clear, professional and personable communication for clients and staff via in person, emails, or phone.
- Organized, filed and uploaded documents.
- Engaged clients in recreational activities.
- Provided support to visitors, staff, and individuals.
- Managed and input data for attendance.
- Processed mail and delivered to correct department.
- Processed and deposited checks.
Assistant Store Manager
Panda Express Restaurant
Machesney Park, IL
02.2020 - 03.2021
- Led daily operations, ensuring adherence to company standards and enhancing customer satisfaction.
- Trained and mentored staff on best practices for food safety and quality assurance.
- Monitored inventory and cost of goods reports to identify variances, minimize waste, and ensure consistent product availability.
- Developed scheduling strategies to improve labor efficiency and meet peak demand periods.
- Handled deposits and money orders to fit restaurant's needs.
- Analyzed sales trends to identify opportunities for menu optimization and promotional strategies.
- Implemented employee performance reviews, fostering professional growth and accountability within the team.
- Maintained compliance with health regulations, conducting regular audits of kitchen operations and sanitation practices.
- Organized special events and promotional offers with the restaurant and different community organizations.
Education
No Degree - General Studies
Southern Illinois University, Carbondale
Carbondale, ILHigh School Diploma -
South Beloit High School
South Beloit, IL2014
Skills
- Excellent customer service
- Knowledge of company policy and procedures
- Outstanding communication skills
- Planning and organizational skills
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Event planning
Certification
- CPR/First Aid
- Direct Support Professional Certified
Timeline
Host Home Coordinator
Mosaic
09.2025 - Current
Administrative Assistant
Mosaic
06.2022 - 09.2025
Program Support Specialist
Bridgeway
10.2021 - 06.2022
Assistant Store Manager
Panda Express Restaurant
02.2020 - 03.2021
No Degree - General Studies
Southern Illinois University, Carbondale
High School Diploma -
South Beloit High School