Ashley Marshall
Altoona,IA
Summary
Dynamic individual with hands-on experience in advocacy for persons with disabilities and mental health diagnoses and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Host Home Coordinator
Progessive Community Network
Urbandale, IA
07.2025 - Current
- Established strong relationships with members through regular follow-ups, keeping them informed about progress updates regarding their services
- Ensured all members on my case load are taken care of, needs are being met, and they're living a quality life
- Ensured all independent contractors on my case load kept documentation up to date and in compliance with HCBS requirements
- Traveled to members homes to check in with them at least monthly
- Produced a service plan for each member based on his or her needs and the goals they wanted to work on
- Attending annual meetings with members, guardians, case managers, and other important people to the members team to help establish what the member needs and what goals they want to meet
Program Manager
Balance Autism
12.2024 - 06.2025
- Use UKG to complete staff schedules
- Train, coach staff
- Interview, hire, take disciplinary action if necessary on staff
- Communicate daily with members guardians
- Meet with team to come up with ideas to assist with providing quality of life to members
- Go into group homes to ensure safety and cleanliness
- Take members in community for activities
- Schedule doctor’s appointments for members
- Pass medication
- Teach CPR/First Aid and Safety Care (certified in both)
- Keep track of staff progress notes and send them back to be corrected if needed
- Work in the group homes if needed to assist staff
- Do on call rotation at least monthly for all group homes
Program Secretary
Horizon Health
01.2022 - 11.2024
- Data entry
- Check patients into their appointments in the outpatient clinic
- Assist nurses and doctors with orders, faxing information, answering phone calls from other providers, patients, insurance companies
- Fill in for the secretary on the inpatient unit as needed.
- Review paperwork to ensure it's done correctly
Donor Services Supervisor
LifeServe Blood Center
08.2017 - 11.2021
- Greeted, registered, took vitals, performed phlebotomy, and provided great customer service to donors
- Trained, interviewed, hired, disciplinary actions, and provided weekly staffing for staff
- Cleaned the center keeping it up to OSHA standards
- Kept up on paperwork/data, set goals for center with my team and director to keep up on goals that need to be met to keep the blood supply where it needs to be at our local hospitals
- Payroll in ADP for the staff directly under me along with Human Resources duties such as interviewed, hired, drug testing, assisted staff with benefits paperwork, and performance plans
- Travel to other donor centers if needed to assist if they’re short staffed
- Perform about 100 successful phlebotomy procedures a month for the three and a half years
Service Coordinator
Optimae LifeServices
08.2014 - 08.2017
- Made service plans for people with mental and/or physical health disabilities
- Met with their DHS Worker or Care Coordinator to come up with plans and set goals for client
- Assisted with Human Resources duties such as interviewing, writing up performance plans, hiring, assisting with benefits paperwork, etc
- Scheduled staff with clients weekly
- Meet deadlines on paperwork and kept records of all clients for auditing purposes
- Worked direct care with clients and filled in for staff when they were out
- Reviewed staff's documentation to ensure it was correct for auditing
Assistant Store Manager
Vanity
10.2013 - 08.2014
- Provided excellent customer service
- Trained new employees
- Scheduling
- Kept the store neat and tidy and up to date with current marketing and displays
- Ran the registers
- Assisted customers with finding the best deals
- Assisted manager with setting goals for the store
- Key holder
- Took money made during the day to the bank
- Opened and closed the store
Case Manager
Lutheran Services in Iowa
08.2008 - 01.2014
- Provided direct care with people with disabilities on goals their case manager and service coordinators help them set
- Did required paperwork for proof of visits with each client daily
- Assisted the clients with getting to and from appointments, getting groceries, or whatever else they need help with weekly
Education
BA - Psychology
University of Iowa
Associate of Arts - undefined
Des Moines Area Community College
Skills
- Customer service
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Staff coordination
- First aid training
- Strong interpersonal skills
- Team collaboration
- Multitasking proficiency
- Effective time management
- Problem-solving
- Team leadership and direction
- Training and development
- Critical thinking
- Team management
- Scheduling and planning
- Documentation proficiency
Certification
- CPR/First Aid/ADP Trainer
- Safety Care Trainer
- Medication Manager
Timeline
Host Home Coordinator
Progessive Community Network
07.2025 - Current
Program Manager
Balance Autism
12.2024 - 06.2025
Program Secretary
Horizon Health
01.2022 - 11.2024
Donor Services Supervisor
LifeServe Blood Center
08.2017 - 11.2021
Service Coordinator
Optimae LifeServices
08.2014 - 08.2017
Assistant Store Manager
Vanity
10.2013 - 08.2014
Case Manager
Lutheran Services in Iowa
08.2008 - 01.2014
Associate of Arts - undefined
Des Moines Area Community College
BA - Psychology
University of Iowa