Courtney D. Harbin
Harvest,AL
Summary
Demonstrative professional with background communicating effectively and being detail oriented. Considered expert in prioritizing tasks and customer service. Excellent reputation for resolving employee problems and interpreting rules, procedures, and operations in digestible format.
Overview
8
8
years of professional experience
Work History
Scrum Master
Costco Wholesale Corporation
Issaquah, WA
01.2021 - 02.2022
- Worked effectively with multiple Scrum teams both internally and off-shore. Used tools such as Gsuite, Microsoft Teams, JIRA, Smartsheets, and ServiceNow.
- Successfully, anticipated impediments to team delivery involving cultural barriers and logistical challenges, dissolving those blockers within 24 hours and improving communications by 30% impacting overall performance
- Maintained company safety status for team, announcing updated policies, and organized opportunities for compliance.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload; which improved productivity by 25%
- Documented biweekly sprint data through periodical submitted to stakeholders and maintained records of productivity and capacity.
Release Manager
Costco
Issaquah, WA
01.2020 - 08.2021
- Coordinated over 1000+ scheduled releases and updates; Set release management life cycles according to internal business goals and ongoing development realities.
- Collected, modeled, and analyzed data in order to make proactive adjustments to plans and meet all milestones. Composed departmental correspondence updating on status of deployments and schedule.
- Collaborated with project developers, quality assurance team members, and business analysts to execute releases at 93% success rate.
- Responded to emergent issues in production releases to quickly iterate and remediate weaknesses in subsequent releases.
- Collected, modeled, and analyzed data in order to make proactive adjustments to plans and meet all milestones
Project Coordinator
Costco
Issaquah, WA
01.2020 - 12.2020
- Managed competing demands; professionally adapted to frequent change, delays, and unexpected events. N
- Created job files for each project and maintained current data in each file. Produced and maintained employee on-boarding guide which improved on-boarding by 45%.
- Provided input and feedback on departmental initiatives, directives, and strategies to contribute to project success.
Quality Control Technician
Costco
Issaquah, WA
08.2017 - 12.2019
- Documented and executed detailed test plans and test cases on 60+ store-branded products and summarized and logged audit findings for reporting purposes; coordinated shelf-life studies yielding results that improved company product storage
- Chaired National Food Sanitation program, audited 400 locations in Us and Puerto Rico in accordance with company, federal, and state health regulations; Improved missing sample shipments by 37% creating logical record
- Developed and audited practices, programs, and reporting system metrics for optimal efficiency; Generated detailed reports outlining results and recommendations.
Front End Supervisor
Costco
Huntsville, AL
08.2015 - 08.2017
- Coached 12 employees and trained them on methods for handling various aspects of sales, complicated issues, and members.
- Oversaw employee performance, corrected customer-related issues, and increased efficiency to maintain productivity targets of 25%.
Education
Bachelor of Science - Food Sciences And Technology
Alabama A & M University
Normal, AL12.2013
Skills
- Documentation Management
- Multitasking Abilities
- Data Entry
- Analytical and Critical Thinking
- Organization and Time Management
- Detail Oriented
- Benefits explanation
- Attention to Detail
- Planning
- Filing Systems
- Monitoring
- Technical Knowledge
Timeline
Scrum Master
Costco Wholesale Corporation
01.2021 - 02.2022
Release Manager
Costco
01.2020 - 08.2021
Project Coordinator
Costco
01.2020 - 12.2020
Quality Control Technician
Costco
08.2017 - 12.2019
Front End Supervisor
Costco
08.2015 - 08.2017
Bachelor of Science - Food Sciences And Technology
Alabama A & M University
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