Hi, I’m
COURTNEY J. GAMACHE
Leesburg,FL
Where you stumble and fall, there you discover the gold.
Joseph Campbell
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
years of professional experience
1
Certificate
Work History
PHARMACEUTICAL, MID FLORIDA PHARMACY
Store Manager
11.2015 - Current
Job overview
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by 30% with special displays and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
WALMART
CERTIFIED PHARMACY TECHNICIAN
05.2012 - 11.2015
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Coordinated verification and filling of more than 800 daily prescriptions in high-volume Retail pharmacy environment
Walgreens
Internship Student
02.2013 - 08.2014
Job overview
- Responsibilities include but are not limited to: Handling store paper work, staffing, increase and expand sales, Pilot projects, retention, marketing, patient deliveries (after hours), pharmacy tech duties, supplies, etc.
- Responsibilities include but are not limited to:
- Accessing information from Central-fill, process and enter warehouse and McKesson, retail counter and register experience, verifying eligibility and coverage for customer, updating and validating current drug expiration dates and assist in filling prescriptions and verify accurate re-fill requests.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Managed over 50 customer calls per day.
Education
University of Central FloridaOrlando, FL
Bachelor of Science from Pharmaceutical Marketing And Management
02.2018
Skills
- Bank Deposit Procedures
- Program Implementation
- Inventory Oversight
- Customer Service
- Maximizing Profitability
- Work Planning and Prioritization
- Outstanding Communication Skills
- Documentation
- Performance Monitoring and Evaluation
- P&L Administration
- Sales Expertise
- Delegating Work
- Leading Staff Meetings
Certification
- Certified Pharmacy Technician, Westside Technical College - 2013-2014
- 4.0 GPA Honors Diploma at Apopka High School
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
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Reading
Reading is something that gets my mind off things and helps bring me peace of mind. I love to learn new things every day, whether it's History, Science, Auto, etc.
Timeline
Store Manager
PHARMACEUTICAL, MID FLORIDA PHARMACY
11.2015 - Current
Internship Student
Walgreens
02.2013 - 08.2014
CERTIFIED PHARMACY TECHNICIAN
WALMART
05.2012 - 11.2015
University of Central Florida
Bachelor of Science from Pharmaceutical Marketing And Management
Reading
Reading is something that gets my mind off things and helps bring me peace of mind. I love to learn new things every day, whether it's History, Science, Auto, etc.
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