Courtney Kaylor, DNP, MHA, FNP-BC
Gastonia,NC
Summary
Accomplished board certified advanced practice nursing professional with over 28 years of experience in emergency, critical care, and primary care settings, dedicated to delivering exceptional patient care. Expertise in comprehensive patient management, clinical education delivery, and healthcare metric data analysis to identify opportunities for improvement and develop strategic initiatives for enhanced outcomes. Strong advocate for collaborative teamwork, fostering robust relationships with patients and families to achieve optimal health results. Committed to continuous professional development and leveraging extensive clinical knowledge to drive excellence in healthcare delivery.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Virtual Primary Care Nurse Practitioner- East Coast Region
CVS Health
Woonsocket, Rhode Island
07.2022 - Current
- Conducted comprehensive patient assessments virtually to diagnose and manage acute and chronic health conditions.
- Developed evidence based treatment and management care plans, in collaboration with patients and multidisciplinary partners to promote optimal health outcomes.
- Led optimization team to streamline operational EPIC workflows, enhancing safety, productivity, and quality metric performance.
Virtual Care Nurse Practitioner
UNC Health
Chapel Hill, North Carolina
03.2023 - 09.2025
- Conducted comprehensive adult and pediatric patient assessments virtually to diagnose and manage acute health conditions.
- Determined appropriate evidence based management and treatment plan.
- Provided education and support to patients and families regarding health management.
Family Nurse Practitioner
Novant Steele Creek Family Medicine
Charlotte, North Carolina
12.2017 - 07.2022
- Conducted comprehensive adult and pediatric patient assessments to diagnose and manage acute and chronic health conditions.
- Developed evidence based treatment and management care plans, in collaboration with patients and multidisciplinary partners to promote optimal health outcomes.
- Served as an EPIC superuser to support practice EMR workflow enhancing safety, productivity, and quality metric performance.
Family Nurse Practitioner
New Hope Medical Clinic
Gastonia, North Carolina
02.2017 - 12.2017
- Conducted comprehensive adult and pediatric patient assessments to diagnose and manage acute and chronic health conditions.
- Developed evidence based treatment and management care plans, in collaboration with patients to promote optimal health outcomes.
Senior Performance Partner- QUEST Quality and Patient Safety Collaborative
Premier Healthcare Alliance
Charlotte, North Carolina
09.2012 - 10.2017
- Supported member rural, community, and teaching hospitals and healthcare systems nationally to improve quality, efficiency, cost of care, and population health outcomes.
- Monitored performance and analyzed outcomes related to quality and cost of care, patient safety, patient experience, population health, and Medicare STAR ratings to determine opportunities for improvement.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals through routine virtual and in person site visit collaboration.
Clinical Nurse Specialist- Surgical/Trauma Intensive Care
Carolinas Medical Center
Charlotte, North Carolina
09.2010 - 09.2012
Chief Nursing Officer, Director of Quality and Education
Upstate Carolina Medical Center
Gaffney, South Carolina
03.2008 - 09.2010
Assistant Nurse Manager- Surgical/Trauma Intensive Care, Clinical Nurse Specialist- Trauma Services
Carolinas Medical Center
Charlotte, North Carolina
07.2005 - 03.2008
Flight Nurse- Med-Center Air
Carolinas Medical Center
Charlotte, North Carolina
08.2002 - 10.2004
Registered Nurse- Emergency Department/ICU/CCU, Clinical Nurse Specialist- Emergency Department
Gaston Memorial Hospital
Gastonia, North Carolina
09.1999 - 07.2005
Education
Post Master's FNP - Family Nurse Practitioner
Duke University
Durham, NC01.2016
Doctorate of Nursing Practice -
Duke University
Durham09-2012
MSN and MHA - Nursing and Health Administration
UNC-Charlotte
Charlotte, NC05-2005
Bachelor of Science - Nursing
Lenoir-Rhyne College
Hickory, NC05-1999
Certification
- Alabama, Arizona, Colorado, Connecticut, DC, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Vermont, Virginia, West Virginia,
Board Certification
- American Nurses Credentialing Center- Board Certified Family Nurse Practitioner- 2017-present
RN Licensure
- California, Connecticut, DC, Illinois, Massachusetts, Nevada, New York, North Carolina, Ohio
Academic Teaching Experience
- Chamberlain University School of Nursing Visiting Faculty- FNP Master's Program- 2019 to present
- UNC-Charlotte School of Nursing Adjunct Faculty- 2017
- UNC-Charlotte School of Nursing Adjunct Faculty- 2010
Academic Preceptor Experience
- Medical University of SC- FNP Student Clinical Preceptor-2019-2021
- South Alabama-FNP Student Clinical Preceptor-2020
- South University-FNP Student Clinical Preceptor-2018-2019
- Lenoir-Rhyne University-FNP Student Clinical Preceptor-2019
- Tennessee State University-FNP Student Clinical Preceptor-2019
- The University of South Carolina-FNP Student Clinical Preceptor-2019
- UNC Charlotte-FNP Student Clinical Preceptor-2018
Evidence-Based Practice Research
- Doctoral Research: Development and Pilot Implementation of a Nurse-Driven Screening Tool to Identify Patients at High Risk for ICU Readmission- 2012
- Transport Time Out: Improving Safety in Critically Ill Patients During Interfacility Transport Lindsay Fairfax, MD; Courtney Kaylor, RN; Toan Huynh, MD- 2012
Publications
- Mary M. Crimmins, MA; Timothy J. Lowe, PhD; et al. QUEST®: A Data-Driven Collaboration to Improve Quality, Efficiency, Safety, and Transparency in Acute Care. The Joint Commission Journal on Quality and Patient Safety. June 2016. Volume 42 Number 6.
Consultations
- Emergency Nursing On-Line Orientation Course 2.0 - Content Reviewer Orthopedic, Cardiovascular I, and Neurovascular Emergencies- December 2010
Presentations: National
- Managing the Geriatric Trauma Patient: A Physiologically Different Population- NC ENA Annual Education Conference- 2006
- Debriefing after the Critical Moment-NC ENA Education Conference-2007
- Fall Prevention and Reduction- Joint Commission CSR of the Carolinas Conference- 2008
- Transport Time Out: Improving Safety in Critically Ill Patients During Interfacility Transport- Poster Presentation- Society of Critical Care Medicine National Congress- 2012
- Postoperative Respiratory Success! Reducing Respiratory Failure- Premier National Breakthroughs Conference- 2013
- Dive into Quality Advisor: Exposing ICU Mortality- Premier QUEST National Meeting- 2014
- PSI 4: Exposing the Opportunity- Premier QUEST National Meeting- 2015
- Community Health: Developing Partnerships for Success- Premier QUEST National Meeting- 2015
- Community Health: A Critical Component in Patient Management and Healthcare Reform-Premier National Breakthroughs Conference- 2016
- Attacking C-diff: Tightened Testing Leads to Sustainable Reductions- Premier National Breakthroughs Conference- 2016
Affiliations
- American Association of Nurse Practitioners, Member 2016-current
- American Association of Critical Care Nurses,Scholarship Review Panel-2014-2015
- National Emergency Nurses Association, Institute of Quality, Patient Safety and Injury Prevention (IQSIP), Advisory Board Member- 2011-2012
- North Carolina Emergency Nurses Association, State TNCC Chair-2007-2008
- North Carolina Emergency Nurses Association, Head of General Education-2006-2008
Awards
- Nursing Spectrum Management Award, Southeast Finalist- 2007
- North Carolina Emergency Nurses Association Achievement Award- 2007
- National Emergency Nurses Association Doctoral Scholarship Recipient- 2010
- AACN Professional Development Scholarship Recipient- 2011
- Sammy Ross Trauma Award Winner- 2012
- Daisy Award Faculty Nominee- 2025
Timeline
Virtual Care Nurse Practitioner
UNC Health
03.2023 - 09.2025
Virtual Primary Care Nurse Practitioner- East Coast Region
CVS Health
07.2022 - Current
Family Nurse Practitioner
Novant Steele Creek Family Medicine
12.2017 - 07.2022
Family Nurse Practitioner
New Hope Medical Clinic
02.2017 - 12.2017
Senior Performance Partner- QUEST Quality and Patient Safety Collaborative
Premier Healthcare Alliance
09.2012 - 10.2017
Clinical Nurse Specialist- Surgical/Trauma Intensive Care
Carolinas Medical Center
09.2010 - 09.2012
Chief Nursing Officer, Director of Quality and Education
Upstate Carolina Medical Center
03.2008 - 09.2010
Assistant Nurse Manager- Surgical/Trauma Intensive Care, Clinical Nurse Specialist- Trauma Services
Carolinas Medical Center
07.2005 - 03.2008
Flight Nurse- Med-Center Air
Carolinas Medical Center
08.2002 - 10.2004
Registered Nurse- Emergency Department/ICU/CCU, Clinical Nurse Specialist- Emergency Department
Gaston Memorial Hospital
09.1999 - 07.2005
Post Master's FNP - Family Nurse Practitioner
Duke University
Doctorate of Nursing Practice -
Duke University
MSN and MHA - Nursing and Health Administration
UNC-Charlotte
Bachelor of Science - Nursing
Lenoir-Rhyne College