COURTNEY MUSSELMAN
LYONS,GA
Summary
Proven achiever with extensive experience at OneMain Financial, excelling in loan underwriting and customer relations. Leveraged expertise in credit analysis and problem-solving to enhance business opportunities and client satisfaction. Demonstrated professionalism and teamwork, consistently meeting sales targets and reducing delinquency rates, contributing to continuous growth and development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
4
4
years of professional experience
Work History
Senior Personal Loan Specialist/Collector
OneMain Financial
05.2022 - Current
- Established a reputation as a trusted advisor among both clients and colleagues, resulting in increased business opportunities and professional growth.
- Maintained compliance with all regulatory requirements through diligent documentation and thorough knowledge of industry guidelines.
- Expedited loan disbursal times with proactive communication and coordination between applicants, underwriters, and other stakeholders.
- Maximized revenue generation with consistent achievement of sales targets for personal loans and related products.
- Educated borrowers on the importance of timely payments, contributing to an improved overall repayment rate among clients.
- Reduced delinquency rates by proactively monitoring portfolio performance and addressing potential issues before they escalated.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Proactively identified opportunities for improvements in the collections process, sharing insights and suggestions with management to support continuous growth and development.
- Negotiated to collect balance in full.
- Used skip tracing and other techniques to locate debtors.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Property Manager
Investors Managment Company
06.2020 - 05.2022
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Education
GED -
Vidalia Adult Literacy
Vidalia08.2015
Skills
- Loan Underwriting
- Goal-Oriented
- Collections experience
- Debt management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking Abilities
- Effective Communication
- Customer Relations
- Microsoft Office
- Self Motivation
- Credit History Review
- Professionalism
Timeline
Senior Personal Loan Specialist/Collector
OneMain Financial
05.2022 - Current
Property Manager
Investors Managment Company
06.2020 - 05.2022
GED -
Vidalia Adult Literacy
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