COURTNEY T. MOORE

Prepare and submit Importer Security Filings (ISF / 10+2) to U.S. Customs and Border Protection (CBP) within required timelines

Collect, verify, and input shipment data from importers, suppliers, and freight forwarders

Ensure accuracy of required ISF elements (importer of record, consignee, manufacturer, HTS data, etc.)

Review shipping documents including commercial invoices, packing lists, bills of lading, and arrival notices

Monitor filing deadlines and update ISF data when shipment details change

Communicate with customs brokers and internal teams to resolve discrepancies

Maintain organized electronic records to support audits and compliance reviews

Track shipment status and confirm filings are accepted by CBP systems

Assist with compliance reporting and corrective actions when errors occur

Follow U.S. Customs regulations and internal standard operating procedures (SOPs)

• Inspected and processed 25-30 items per hour
• Prepared, boxed, and staged outgoing shipments.
• Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.

• Communications role
• Responsible for calling 15-20 clients per hour
• Transferring clients over to appropriate licensed specialist
• Condo Communications Specialist ( Collateral Underwriting)
• Reached out to HOA's, Management Companies, Condo Association’s, and Insurance Agencies for insurance documents, bylaws etc.
• Worked 60 loans per day
• Reviewed Insurance Documents and uploaded them for final underwriting process
• Trained new team members
• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

• Server
• Prep Cook
• Trained new employees
• Prepared 2 40-50 batches of dough each morning
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.

‘Heroes Don’t Quit’ essay contest,

• Extracurricular Activities: JROTC
• Won 'Heroes Don't Quit' essay contest 2008
• Quicken Loans: 2020 awarded CAVS Coin from CE (Customer Experience) OPS