Summary
Overview
Work History
Education
Skills
Timeline
Generic

COURTNEY T. MOORE

Detroit,MI

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level IT Help Desk position. Very fast learner and and a team player ready to help achieve company goals.

Overview

12
12
years of professional experience

Work History

Processor

Amazon
01.2022 - 09.2023
  • Inspected and processed 25-30 items per hour
  • Prepared, boxed, and staged outgoing shipments.
  • Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.

Associate Banker

Quicken Loans
01.2019 - 04.2022
  • Communications role
  • Responsible for calling 15-20 clients per hour
  • Transferring clients over to appropriate licensed specialist
  • Condo Communications Specialist ( Collateral Underwriting)
  • Reached out to HOA's, Management Companies, Condo Association’s, and Insurance Agencies for insurance documents, bylaws etc.
  • Worked 60 loans per day
  • Reviewed Insurance Documents and uploaded them for final underwriting process
  • Trained new team members
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Cashier, Customer Service

BUDDY
11.2011 - 01.2014
  • Server
  • Prep Cook
  • Trained new employees
  • Prepared 2 40-50 batches of dough each morning
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.

Intern

HOPE COMMUNITY CHURCH
  • Maintained children’s summer camp with two other people
  • Worked with team members to create and sustain a budget, tracked expenditures
  • Organized lessons and daily games

Education

Certificate of Completion - Network+, IT Help Desk, Cybersecurity Basics

Computer Networking Center
Livonia, MI
01.2023

High School Diploma -

Hollywood High School/Edwin Denby High School
Detroit, MI
2008

Skills

  • Knowledgeable of Microsoft Word
  • Client Relationships
  • Able to type 50 words per minute
  • Able to use CTI
  • Knowledgeable of mortgage terms and documents
  • Telephone Etiquette
  • Attention to Detail
  • Multitasking and Organization
  • Google Docs
  • Complex Problem-Solving
  • Computer Skills
  • Verbal and Written Communication

Timeline

Processor

Amazon
01.2022 - 09.2023

Associate Banker

Quicken Loans
01.2019 - 04.2022

Cashier, Customer Service

BUDDY
11.2011 - 01.2014

Intern

HOPE COMMUNITY CHURCH

Certificate of Completion - Network+, IT Help Desk, Cybersecurity Basics

Computer Networking Center

High School Diploma -

Hollywood High School/Edwin Denby High School

Similar Profiles

CREATE PROFILE
COURTNEY T. MOORE