Danielle Weatherly
Prattville,AL
Summary
Dedicated administrative professional, well-versed in communication and team building. Knowledgeable in medical terminology, finance, real estate, and scheduling. Ready to bring numerous years of relevant work experience to the team.
Overview
5
5
years of professional experience
Work History
Real Estate Agent
We Shine Realty Experts, LLC
Montgomery, AL
10.2024 - Current
- Assist clients in buying, selling, and investing in real estate by providing expert market insights, and strategic guidance.
- Conduct comparative market analyses (CMAs) to determine property values and pricing strategies.
- Develop and implement marketing plans, including professional listing presentations, social media campaigns, and open houses.
- Negotiate contracts and manage the transaction process from initial consultation to closing.
- Build and maintain a strong network of lenders, inspectors, and other real estate professionals to support client needs.
Patient Access Specialist
C D Mitchell & Company (Cencora)
09.2024 - 01.2025
- Performs related duties as assigned, which could include well-defined services generally performed by other program representatives (e.g.)
- Benefit verifications, Patient Assistance Program determinations.
- Collected and entered patient demographic and insurance data into the computer database to establish the patient's medical record.
- Handled sensitive situations involving distressed patients with empathy, maintaining professionalism throughout interactions.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Managed approximately 75 to 150 incoming calls, emails, and faxes per day from customers.
Consumer Loan Specialist
Covington Credit
Prattville, USA
01.2021 - 05.2024
- Work with past-due customers to bring their accounts current through collection calls.
- Generated numerous valuable leads through outbound phone calls to local consumers and businesses.
- Worked with the processing department to successfully submit and finalize applications for installment loans.
- Completed loan contracts by explaining provisions to the applicant, obtaining signatures, notarizations, and collecting fees.
Customer Service Representative
Atento
08.2020 - 01.2021
- Maintained solid customer relationships by handling questions and concerns with speed.
- Resolved customer complaints, managed database records, and drafted status reports on customer service issues.
- Schedules patient appointments and directs patients appropriately to the correct departments.
- Sending and receiving correspondence, data entry, and maintaining referral files.
CSR/ Verification Specialist
Vdart Inc.
10.2019 - 08.2020
- Manage inbound and outbound calls for healthcare.gov benefits for the state of MA.
- Managed the verification of incoming proof documents, involving several critical steps to ensure legal compliance and accuracy.
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.
- Independently and effectively resolves complex accounts with minimal supervision.
Education
Real Estate License -
Martin & Fellows Real Estate School
Montgomery, AL09.2024
High School Diploma -
Stanhope Elmore High School
Millbrook, AL05.2014
Skills
- Advance Interpersonal Skills
- Technical Support
- Live Chat Support
- Advanced use in Microsoft Excel
- Advance use in Microsoft Word
- Advanced use in Microsoft PowerPoint
- Advance use in Microsoft Outlook
- Knowledgeable in Healthcare
- Knowledgeable in Financing
- Basic Analytics Skills
- Front desk operations
- Appointment scheduling
- Data entry proficiency
Timeline
Real Estate Agent
We Shine Realty Experts, LLC
10.2024 - Current
Patient Access Specialist
C D Mitchell & Company (Cencora)
09.2024 - 01.2025
Consumer Loan Specialist
Covington Credit
01.2021 - 05.2024
Customer Service Representative
Atento
08.2020 - 01.2021
CSR/ Verification Specialist
Vdart Inc.
10.2019 - 08.2020
Real Estate License -
Martin & Fellows Real Estate School
High School Diploma -
Stanhope Elmore High School
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