Courtni Dyer
Hercules,USA
Summary
Seeking to contribute strong analytical, documentation, and confidentiality skills to the San Francisco Sheriff's Department as a Fingerprint Technician, supporting the agency's mission to maintain safety, accuracy, and integrity in identity verification processes.
Overview
12
12
years of professional experience
Work History
Utility Services Representative
San Francisco Public Utilities Commission (SFPUC)
10.2024 - Current
- - Process and verify customer account data, payments, and service requests with high attention to accuracy and confidentiality.
- - Maintain secure records and uphold privacy in accordance with City and County of San Francisco data policies.
- - Communicate with the public to resolve inquiries, ensuring clarity and professionalism in all interactions.
- - Collaborate with internal departments to ensure proper documentation and compliance with utility regulations.
- - Utilize multiple city systems and databases to review, update, and manage service accounts efficiently.
Business Account Manager / Job Developer
Center for Employment Opportunities
07.2023 - 10.2024
- - Managed confidential case files and employment data for justice-involved individuals.
- - Built and maintained partnerships with employers and community agencies to facilitate job placements.
- - Applied trauma-informed and ethical practices when handling sensitive client information.
- - Documented service delivery and case progress using secure case management systems.
- - Promoted compliance with legal and privacy standards across all service documentation.
Sales Development Representative
Better Mortgage
04.2021 - 11.2022
- - Analyzed financial documentation to confirm eligibility and verify applicant accuracy.
- - Maintained secure electronic client records and upheld confidentiality during application processing.
- - Collaborated with sales and compliance teams to meet production and data integrity goals.
HR Service Center Analyst
Kaiser Permanente / Rose International
08.2020 - 04.2021
- - Processed sensitive HR records and ensured adherence to federal confidentiality laws (HIPAA).
- - Conducted detailed data verification and documentation updates for over 50 employee records daily.
- - Delivered high-quality service while protecting personal data and maintaining professionalism.
Leasing Consultant
Sequoia Equities
05.2017 - 10.2019
- - Verified identity and income documentation during the application and leasing process.
- - Managed secure tenant files and ensured compliance with housing and privacy regulations.
- - Conducted property inspections and prepared detailed reports on findings.
Mortgage Consultant
Wells Fargo Home Mortgage
09.2016 - 05.2017
- - Evaluated detailed credit, income, and identity information to determine loan eligibility.
- - Maintained confidentiality and ensured all loan documentation met compliance standards.
- - Supported underwriting teams with accurate and timely application processing.
Inbound Phone Sales Specialist
Wells Fargo
09.2014 - 07.2016
- - Verified customer identities and processed confidential account information during inbound calls.
- - Ensured accuracy and security of client data across multiple banking systems.
- - Delivered efficient service under pressure while maintaining compliance with regulatory guidelines.
Skills
- - Attention to Detail & Data Accuracy
- - Critical Thinking & Decision-Making
- - Confidential Record Handling
- - Documentation & Data Entry
- - Problem Solving & Investigative Support
- - Knowledge of City and State Compliance Procedures
Professional Summary
Dedicated and detail-oriented professional with extensive experience in case management, data verification, and customer service across public and private sectors. Skilled in handling sensitive information, maintaining confidentiality, and ensuring precise documentation in compliance with city and state regulations. Known for professionalism, reliability, and integrity in all aspects of administrative and investigative support.
Additional Qualifications
- - Experienced in confidential data management and documentation
- - Skilled in Microsoft Office, Salesforce, HRIS, and case management systems
- - Knowledge of city-level compliance, verification, and reporting procedures
- - Excellent communication and customer service skills in high-stakes environments
Timeline
Utility Services Representative
San Francisco Public Utilities Commission (SFPUC)
10.2024 - Current
Business Account Manager / Job Developer
Center for Employment Opportunities
07.2023 - 10.2024
Sales Development Representative
Better Mortgage
04.2021 - 11.2022
HR Service Center Analyst
Kaiser Permanente / Rose International
08.2020 - 04.2021
Leasing Consultant
Sequoia Equities
05.2017 - 10.2019
Mortgage Consultant
Wells Fargo Home Mortgage
09.2016 - 05.2017
Inbound Phone Sales Specialist
Wells Fargo
09.2014 - 07.2016