Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
BusinessAnalyst
Victoria Walker

Victoria Walker

Fort Worth,TX

Summary

Knowledgeable, dedicated and reliable team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintaining customer satisfaction and contributing to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses with the attention do detail and accuracy.

Overview

4
4
years of professional experience

Work History

Client Services Representative

Payix - Repay
05.2019 - 12.2022
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Managed a portfolio of high-value clients, ensuring their needs were met and fostering long-term relationships.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved accounting, service and delivery concerns.
  • Mentored junior representatives, sharing best practices and industry insights to enhance overall team performance.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proven ability to learn quickly and adapt to new situations.

Data Entry Clerk

Payix
05.2019 - 12.2022


  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Organized and detail-oriented with a strong work ethic.

Education

Bachelor of Arts - Political Science And Government

Eastern New Mexico University
Portales, NM

Bachelor of Arts - Political Science

Tarrant County College District
Fort Worth, TX
12.2025

High School Diploma -

North Crowley High School
Fort Worth, TX
05.2015

Skills

  • Understanding Customer Needs
  • Conflict Mediation
  • Quality Assurance Controls
  • Complaint Investigation
  • Calm and Professional Under Pressure
  • Work Prioritization
  • Database Maintenance
  • Data accuracy
  • Spreadsheet Management
  • Microsoft Excel
  • Accuracy and Attention to Detail
  • Strong Problem Solver

Additional Information

I am also extremely passionate about health and wellness. In 2020 I started juicing as a hobby and have now turned it into a business called Vital's By V. I have participated in over 20 health and wellness events in the last year and truly enjoy servicing my community.

Timeline

Client Services Representative

Payix - Repay
05.2019 - 12.2022

Data Entry Clerk

Payix
05.2019 - 12.2022

Bachelor of Arts - Political Science And Government

Eastern New Mexico University

Bachelor of Arts - Political Science

Tarrant County College District

High School Diploma -

North Crowley High School

Similar Profiles

CREATE PROFILE
Victoria Walker