COURTNI R. TROYER
Food Service Coordinator
Bloomington,IL
Summary
Resourceful Food Service Coordinator known for high productivity and efficient task completion. Possess specialized skills in menu planning, inventory management, and staff training. Excel at communication, leadership, and problem-solving to ensure smooth operation of food service environments.
Skilled Food Service Coordinator with comprehensive knowledge of food service management, including menu planning, inventory control and sanitation procedures. Strong leadership skills applied in coordination of food service teams resulting in smooth operations and high-quality customer service. Developed innovative meal plans and streamlined kitchen processes for improved efficiency in previous roles. Demonstrates a solid commitment to health and safety regulations.
Overview
13
13
years of professional experience
Work History
FOOD SERVICE COORDINATOR
THE BABYFOLD
NORMAL, IL
06.2021 - Current
- Develop/implement cycle menus
- Nutrient analysis
- Menu planning
- Preparation standard/ serving guidelines
- Evaluate food items, equipment, and operating supplies to be used in serving
- Supervise kitchen staff
- Ensure quality control
- Order food and daily cleaning supplies from trusted vendor weekly
ONLINE GROCERY PERSONAL SHOPPER (OGP)
WALMART
NORMAL, IL
10.2017 - 06.2021
- Process customer orders
- Pulling items from store shelf
- Bagging items for pickup within a specific timeframe
- Contacting customer if there is a problem with an order
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Developed, maintained and utilized diverse client base.
Customer Service Representative
Qik N Ez
Bloomington , Il
06.2016 - 10.2017
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Kitchen Manager
CASEYS GENERAL STORE
BLOOMINGTON, IL
02.2014 - 10.2016
- Monitor food preparation, and serving
- Investigate and resolve complaints regarding food quality service or accommodations
- Schedule and receive food and beverage deliveries
- Maintain food and equipment inventories, and keep records
- Schedule staff hours and assign duties
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Test cooked food to ensure quality control
- Checked and tested foods to verify quality and temperature.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
DAIRY QUEEN
BLOOMINGTON, IL
03.2012 - 02.2014
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Verify that prepared food meets requirements for quality
- Read food order slips or receive verbal instructions as to food required by patron, prepare and cook food according to instruction
- Take food and drink orders and receive payment from customers
- Clean, stock, and restock work stations and display cases
- Serve orders to customers at windows, counters, or tables
- Order and take delivery of supplies needed for the job
Education
GED -
HEARTLAND COMMUNITY COLLEGE
06.2010
Skills
- Menu planning
- Nutrient analysis
- Food quality control
- Vendor management
- Inventory management
- Staff supervision
- Food safety compliance
- Customer service
- Team building
- Problem solving
- Time management
- Conflict resolution
- Order processing
- Supply chain management
- Cycle menu development
- Allergy awareness
- Sanitation standards
Timeline
FOOD SERVICE COORDINATOR
THE BABYFOLD
06.2021 - Current
ONLINE GROCERY PERSONAL SHOPPER (OGP)
WALMART
10.2017 - 06.2021
Customer Service Representative
Qik N Ez
06.2016 - 10.2017
Kitchen Manager
CASEYS GENERAL STORE
02.2014 - 10.2016
DAIRY QUEEN
03.2012 - 02.2014
GED -
HEARTLAND COMMUNITY COLLEGE
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