Courtni Wallace
Charlotte,NC
Summary
Dedicated and compassionate professional with diverse experience across customer service, behavioral support, and operations. Skilled in client interaction, team collaboration, and process efficiency. Adept at adapting quickly, managing competing priorities, and building meaningful client relationships. Passionate about personal growth and contributing to impactful outcomes in both individual and team settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician (RBT)
ABS Kids
Charlotte, NC
01.2024 - Current
- Provide 1:1 behavioral therapy to children diagnosed with autism using ABA strategies.
- Accurately track and report client progress, supporting the development of effective treatment plans.
- Foster collaborative relationships with families and the clinical team.
- Maintain a supportive and structured environment that enhances client learning and engagement.
Founder & Client Care Specialist
Pretti Uniquee Hustle
Charlotte, NC
08.2020 - Current
- Delivered customized client solutions, increasing referrals and client satisfaction.
- Managed operations, planning, and client scheduling to meet project deadlines.
- Continuously developed skills through training and education in wellness and care.
Warehouse Associate
CTDI
Charlotte, NC
12.2021 - 03.2022
- Processed and packed orders with high accuracy, improving order turnaround.
- Maintained compliance with safety protocols while operating warehouse machinery.
Operations Specialist
GAT Airlines
Charlotte, NC
08.2021 - 12.2021
- Streamlined database entry and reporting, enhancing operational performance.
- Trained and motivated team members to improve output and meet KPIs.
Customer Service Representative
Sitel
Charlotte, NC
02.2020 - 08.2021
- Resolved customer issues promptly and professionally, driving satisfaction.
- Communicated effectively across platforms to deliver consistent support.
Warehouse Associate / Driver
Amazon
Charlotte, NC
11.2018 - 01.2020
- Efficiently managed order fulfillment, shipping, and material handling.
- Upheld strict safety and quality standards in a fast-paced environment.
Education
Bachelor of Science - Political Science
Winston-Salem State University
Winston-Salem, NCAssociate of Science - Psychology
Central Piedmont Community College
Charlotte, NCSkills
- Customer Service & Client Support
- Behavior Intervention (ABA Therapy)
- Critical Thinking & Problem Solving
- Emotional Intelligence
- Communication & Conflict Resolution
- Time Management & Organization
- Team Leadership & Collaboration
- Microsoft Office (Word, PowerPoint)
Certification
RBT certification
Timeline
Registered Behavior Technician (RBT)
ABS Kids
01.2024 - Current
Warehouse Associate
CTDI
12.2021 - 03.2022
Operations Specialist
GAT Airlines
08.2021 - 12.2021
Founder & Client Care Specialist
Pretti Uniquee Hustle
08.2020 - Current
Customer Service Representative
Sitel
02.2020 - 08.2021
Warehouse Associate / Driver
Amazon
11.2018 - 01.2020
Bachelor of Science - Political Science
Winston-Salem State University
Associate of Science - Psychology
Central Piedmont Community College