VIARA BROWN
Katy,TX
Summary
Detail-focused professional supporting children, families, and healthcare teams through accurate documentation, insurance verification, and respectful communication. Work history includes front-desk support, high-volume customer service, benefits research, and individualized behavioral support, with a steady focus on organization, confidentiality, and smooth clinic experiences.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Registered Behavior Technician (RBT)
Action Behavior Centers
06.2025 - Current
- Implement individualized behavior intervention plans, collect and document data accurately, and communicate relevant client progress with clinical team members.
- Provided individualized behavioral support to children with developmental and behavioral needs, fostering a safe and supportive environment.
- Cultivated positive relationships with children, families, and teammates through compassionate communication and active listening.
- Ensured professionalism and confidentiality while maintaining accurate documentation and supporting individualized goals.
Daycare Administrator
Dani Academy
08.2024 - 06.2025
- Conducted tours of daycare facility, showcasing center environment and available programs to prospective families.
- Welcomed parents and visitors at front desk, establishing positive first impression for families.
- Responded to parent questions and directed inquiries to appropriate staff, ensuring attentive customer service.
- Supported daily front-office operations by maintaining an organized reception area and assisting with communication between families and staff.
Insurance Verification
Fresh Dental Care
10.2023 - 08.2024
- Coordinated with insurance providers to secure accurate coverage information, estimate patient financial responsibilities, and address coverage inquiries.
- Verified patients' dental insurance coverage, benefits, eligibility, and treatment authorizations prior to appointments.
- Maintained and updated detailed patient and insurance records, ensuring accuracy to facilitate smooth office operations.
- Delivered professional patient support, addressing insurance-related questions and concerns with precision and empathy.
Customer Service Representative
Ambetter
01.2020 - 09.2023
- Managed high-volume inbound customer interactions, ensuring professionalism and confidentiality while providing accurate documentation and maintaining service quality.
- Assisted health insurance members with benefits inquiries, claims, enrollment, provider searches, and policy concerns to ensure informed decision-making.
- Used strong communication and problem-solving skills to research issues, explain information clearly, and connect members with appropriate healthcare resources.
- Achieved consistent productivity and documentation standards while providing excellent customer service in a remote work environment.
Sunday School Teacher
Harvest Christian Academy
01.2017 - 01.2020
- Planned and delivered engaging, age-appropriate lessons that fostered children's learning and development in a supportive environment.
- Exhibited leadership and classroom management skills, creating an inclusive and welcoming environment that encouraged children's participation.
- Cultivated strong relationships with students and families through effective communication, patience, and consistent mentoring.
Education
Diploma -
Davis High School
01-2019
B.S. - Education
Prairie View A&M University
Skills
- Customer service excellence
- Client and family relations
- Healthcare support and patient relations
- Inbound call management
- Behavior intervention
- ABA implementation
- Family communication
- Client documentation
- Care coordination
- Active listening
- Clear communication
- Team collaboration
- Instructional strategy application
- Data entry
- Records management
- Office administration
- Insurance verification
- Recruiting
Certification
Credential: Registered Behavior Technician (RBT)
Timeline
Registered Behavior Technician (RBT)
Action Behavior Centers
06.2025 - Current
Daycare Administrator
Dani Academy
08.2024 - 06.2025
Insurance Verification
Fresh Dental Care
10.2023 - 08.2024
Customer Service Representative
Ambetter
01.2020 - 09.2023
Sunday School Teacher
Harvest Christian Academy
01.2017 - 01.2020
Diploma -
Davis High School
B.S. - Education
Prairie View A&M University