Courtnie Velte
Miamisburg,OH
Summary
Highly motivated professional with years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
6
6
years of professional experience
Work History
Operations Manager
Dayton Outpatient Center
Huber Heights, OH
11.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Business Owner/Operator
Mistik Beauty LLC
Miamisburg, OH
08.2021 - Current
- Consulted with potential clients to determine how company could best meet needs.
- Assessed quality and approved work before releasing to clients.
- Developed estimates for beauty services based on in-depth knowledge of labor and material expenses.
- Started health and safety and procedures for beauty business.
Manager
Shape Spa
Dayton, OH
10.2018 - 05.2021
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
Skills
- Business Planning
- Relationship Building
- Strategic Decision-Making
- Operations Oversight
- Team Leadership
- Goal Setting
- Business Development
- Maintenance Planning
- Production
Timeline
Operations Manager
Dayton Outpatient Center
11.2023 - Current
Business Owner/Operator
Mistik Beauty LLC
08.2021 - Current
Manager
Shape Spa
10.2018 - 05.2021
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