Cozette Gonzalez
Virginia Beach
Summary
Highly-motivated professional with a desire to take on new challenges. Gifted at mastering new skills and meeting company deadlines with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Donor Review Coordinator
LifeNet Health
Virginia Beach, VA
02.2024 - Current
- Coordinated review processes for organ and tissue donation, ensuring compliance with regulatory standards.
- Streamlined documentation workflows to enhance operational efficiency and accuracy.
- Trained team members on best practices in case review protocols and software utilization.
- Developed training materials to improve staff knowledge on policies and procedures related to reviews.
- Conducted thorough quality assurance checks on completed reviews before submission for final approval from senior management or clients as required.
MOAT Trainer/Customer Service Agent
GEICO Corporate Office
Virginia Beach, VA
01.2016 - 01.2024
- Collaborate team building exercises to increase productivity and performance.
- Advised customers on the best ways to minimize risks associated with their assets.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Responded to customer inquiries and problems to promote great service.
- Adhered to deadlines in optimizing regulatory and operational performance.
- Reviewed contracts, agreements, documents, and other materials for managing best coverage option available for customer.
- Prepared training materials related to regulatory changes or new policies and procedures.
Family Support Counselor
Navy Marine Corp Relief Society
Norfolk, VA
06.2014 - 06.2016
- Provided advocacy services by connecting families with appropriate social services agencies.
- Assisted clients in developing positive coping strategies for managing stress and resolving conflicts.
- Established behavioral modification goals and assessed progress toward goals.
- Provided guidance on parenting skills, nutrition, budgeting, career planning.
- Counseled parents on proper child-rearing choices.
- Planned and completed group projects, working smoothly with others.
- Performed ongoing analysis of customer needs in order to develop tailored solutions that meet their objectives.
- Developed and implemented compliance policies and procedures.
- Provided financial counseling to clients on budgeting, credit management, and debt repayment strategies.
- Conducted comprehensive financial assessments with clients to identify their current financial situation and develop appropriate action plans.
- Created individualized budgets for clients to help them become financially stable over time.
Medical Assistant
Sacred Heart Orthopedics
Pensacola, FL
05.2010 - 02.2012
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Assisted with training new staff members on policies and procedures related to patient services.
- Coordinated care between multiple providers for complex cases.
- Participated in departmental meetings to discuss workflow processes and identify areas needing improvement.
Education
Bachelors in Science in Healthcare Administration -
University of Phoenix
Virginia Beach, VA09.2019
Associates in Applied Science - Medical Assisting
Bryant & Stratton College
Virginia Beach, VA06.2009
Skills
Microsoft Word, Excel, PowerPoint, and Outlook Expertise
Knowledge on working with advanced spreadsheet and database application usage
Excellent attention to detail oriented
Excellent Oral and Written Communication Skills
Critical Thinking Skills
Expert at Team Collaboration
Exceptional analytical skills
Fiscal Support knowledge
Document Management Expert
Skills in operating basic and complex business machines
Staff Training and Development
Staff Management
Six Sigma Certified
Organizational skills
Time Management
Meeting Coordination
Customer Service
Administrative Support Professional
Organizational growth
Attention to detail
Excellent communication
Adaptability and flexibility
Relationship building
Insurance verification
Task prioritization
Patient care coordination
Medical terminology
Affiliations
- Girl Scouts Chaperone
- Boxing Coach at Onelife Fitness
Accomplishments
- NATIONAL HONOR SOCIETY ALUMNI
Certification
- ACTIVE BLS PROVIDER
- NASM Nutrition Coach
- USA Boxing organization certified coach
- Six Sigma
References
References available upon request.
Timeline
Donor Review Coordinator
LifeNet Health
02.2024 - Current
MOAT Trainer/Customer Service Agent
GEICO Corporate Office
01.2016 - 01.2024
Family Support Counselor
Navy Marine Corp Relief Society
06.2014 - 06.2016
Medical Assistant
Sacred Heart Orthopedics
05.2010 - 02.2012
Associates in Applied Science - Medical Assisting
Bryant & Stratton College
Bachelors in Science in Healthcare Administration -
University of Phoenix