Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
INTERNSHIPS
Generic

Natwan Stone

Ocala,FL

Summary

Utilization Review Coordinator with a robust background in insurance authorizations and process improvements, enhancing patient care and communication. Proficient in analyzing caseloads and optimizing approval rates, demonstrating strong leadership and analytical skills. Committed to leveraging mental health experience and problem-solving talents to innovate and improve healthcare systems.

Overview

5
5
years of professional experience

Work History

Utilization Review Coordinator

The Vines Hospital
03.2023 - Current
  • Streamlined identification and referral of high-risk cases, improving team communication and patient outcomes
  • Fostered coordination among psychiatrists and administrative staff, ensuring accurate patient documentation
  • Optimized insurance authorization processes, improving approval rates and patient care continuity
  • Request and complete appeal letters for denied insurance claims.
  • Analyzed caseloads and provide recommendations to supervisor.

Account Specialist II

Enterprise Holdings
01.2022 - 01.2023
  • Identified market trends for service enhancements
  • Drove strategic decisions for revenue growth
  • Streamlined customer account management, improving cash flow
  • Maintain accurate records of client interactions and transactions
  • Prepare reports on account status and activity.
  • Foster strong relationships with clients and internal teams, facilitating effective communication and problem-solving to drive account success
  • Analyzed market trends to enhance services, driving strategic revenue growth decisions and optimizing customer account management for improved cash flow

BDC Sales Rep

Peter Boulware Toyota
04.2020 - 01.2022
  • Optimized customer communication channels, enhancing service efficiency
  • Devised innovative engagement strategies and appointment setting
  • Orchestrate customer communication across multiple channels, optimizing service delivery and enhancing overall client satisfaction.
  • Analyzed call performance metrics.

Education

Bachelor of Science (B.S.) - Social Work

FLORIDA A&M UNIVERSITY
Tallahassee, FL
04.2019

Associate in Arts (A.A.) - Humanities

TALLAHASSEE COMMUNITY COLLEGE
Tallahassee, FL
05.2017

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Outlook
  • Leadership
  • Management
  • Customer Service

Accomplishments

CPR Certified

Timeline

Utilization Review Coordinator

The Vines Hospital
03.2023 - Current

Account Specialist II

Enterprise Holdings
01.2022 - 01.2023

BDC Sales Rep

Peter Boulware Toyota
04.2020 - 01.2022

Associate in Arts (A.A.) - Humanities

TALLAHASSEE COMMUNITY COLLEGE

Bachelor of Science (B.S.) - Social Work

FLORIDA A&M UNIVERSITY

INTERNSHIPS

  • JAN 2019 - APR 2019
  • Intern Case Manager, The Kearney Center, Tallahassee, FL
  • Consult with the supervisor concerning programs for individual families.
  • Provide information or refer individuals to public or private agencies or community services for assistance.
  • Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.
  • Assist in locating housing for displaced individuals.
  • JAN 2017 - APR 2018
  • Intern Case Manager, Healthy Start, Tallahassee, FL
  • Collect, record, and maintain patient information, such as medical history, reports, and examination results.
  • Meet with local providers and nurses in the community to navigate ways to lower fetal death rates.
  • Refer patients to medical specialists and outside providers in the community.

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