Cozette Wolken
Phelan
Summary
Dynamic professional with over 5 years of diverse experience in retail, food service, and clerical roles, including leadership positions. Expertise in customer service, inventory management, staff training, and administrative support contributes to a proven track record of enhancing operational efficiency. Recognized for reliability and adaptability in fast-paced environments while maintaining high standards of accuracy. Passionate about education with strong communication and interpersonal skills, fostering positive classroom environments and effectively guiding students of all ages through engaging lesson plans.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Snowline School District
Phelan, CA
01.2026 - Current
- Developed and implemented engaging lesson plans to accommodate diverse learning needs.
- Fostered a positive classroom environment conducive to learning and student participation.
- Utilized classroom technology effectively to enhance teaching delivery and engage students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Guest Service Representative
Mister Car Wash
Apple Valley, CA
10.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed transactions efficiently using point-of-sale systems to ensure accurate billing and inventory management.
- Maintained cleanliness and organization of facility, enhancing overall customer experience and satisfaction.
- Trained new team members on operational procedures and customer service best practices, fostering a collaborative environment.
- Implemented feedback mechanisms to gather customer insights, contributing to service improvements and enhanced guest retention.
- Monitored service quality standards, ensuring compliance with company policies and delivering consistent guest experiences.
Program Technician
USDA Farm Service Agency
06.2024 - Current
- Provide clerical and administrative support, including correspondence, recordkeeping, and data entry.
- Greet and assist visitors, delivering professional customer service.
- Track program activities and verify reports to ensure compliance and accuracy.
- Support outreach initiatives with local producers and maintain detailed records.
- Pathways Program
Bakery Lead / Package Handler
Just Food For Dogs
Del Mar, CA
12.2020 - 04.2022
- Supervised and trained new staff, overseeing daily bakery operations.
- Managed inventory, ordered supplies, and ensured production quotas were met.
- Prepared products, packaged orders, and maintained accurate production paperwork.
- Coordinated shipping, labeling, and distribution, ensuring accuracy and timeliness.
Baker / Bakery Clerk
Vons
Victorville, CA
08.2019 - 02.2020
- Opened and prepared bakery for daily operations, including packaging, stocking, and scanning inventory.
- Provided customer service at counters and fulfilled custom orders.
- Assisted with food preparation, garnishing, and maintaining sanitation standards.
- Balanced high-volume baking with accuracy and timeliness.
Education
Bachelor of Science - Agriculture
Oregon State University
12.2024
Associate of Science - undefined
Irvine Valley College
05.2022
Teaching Credential - Science
National University
La Jolla, CA12-2026
Skills
- Customer Service & Sales Support
- Clerical & Administrative Tasks
- Inventory Management & Ordering
- Staff Training & Supervision
- Cash Handling & Transaction Recording
- Food Preparation & Safety Compliance
- Shipping & Packaging Operations
- Time Management & Organization
- Classroom management
- Relationship building and management
- Adaptable
Timeline
Substitute Teacher
Snowline School District
01.2026 - Current
Guest Service Representative
Mister Car Wash
10.2025 - Current
Program Technician
USDA Farm Service Agency
06.2024 - Current
Bakery Lead / Package Handler
Just Food For Dogs
12.2020 - 04.2022
Baker / Bakery Clerk
Vons
08.2019 - 02.2020
Associate of Science - undefined
Irvine Valley College
Bachelor of Science - Agriculture
Oregon State University
Teaching Credential - Science
National University