Danielle Blake
Augusta,GA
Summary
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.
Overview
4
4
years of professional experience
Work History
Substitute Teacher
Kelley Services
08.2023 - Current
- Adapt provided lesson plans to students’ unique learning needs
- Assumed responsibility for general and special education classrooms K-12
- Ensured that classroom instruction is handled according to the school's policies, goals and objectives.
Customer Service Representative
Fiserv
05.2021 - 10.2022
- Data entry
- Financial services
- Audit
- Payment investigations
- Online banking
Assistant Manager
H&R Block
01.2021 - 04.2021
- Manage office staffing, operations, and logistics for three offices with support from two Associate Team
- Leaders
- Assist the DGM in recruiting and interviewing candidates for tax office associate positions
- Lead daily team meetings and communicate essential information to tax office associates
- Travel between the three offices as required
Sales Manager
Children's Place Retail Store
01.2020 - 01.2021
- Conducted effective behavior based sale huddles daily with team to focus on the behaviors that would convert to sales
- Managed day-to-day operations of the team, including performance scheduling, reviews, team meetings, coaching sessions, and recruitment activities
- Assisted in the training of new sales associates adapting feedback and adhering to company policies.
Education
Associate - Cyber Security
Augusta Technical College
Augusta, GADiploma -
Academy of Richmond County High School
Skills
- Microsoft Word And Excel (10 years)
- Microsoft Office (9 years)
- Powerpoint (10 years)
- Customer Service (6 years)
- Responsible (10 years)
- Leadership (4 years)
- Retail Management
- Sales Management
- Store Management Experience
- Business Development
- Recruiting
- Management
- Marketing
- Merchandising
- POS
- Direct Sales
- CRM Software
- Upselling
- Account Management
- Cold Calling
- Customer Relationship Management
- Negotiation
- B2B Sales
- Salesforce
- Cash handling
- Microsoft Word
- Microsoft Windows
- Business Analysis
- Computer Networking
- Troubleshooting
- Project Management
- Software Troubleshooting
- Learning technology
- Desktop Support
- Strategic Planning
- Technical Support
- Data entry
- Financial services
- Help Desk
- Operating Systems
- Linux
- VMWare
- Active Directory
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Awards , Entrepreneurship 2013 Small Business Award 2012
Timeline
Substitute Teacher
Kelley Services
08.2023 - Current
Customer Service Representative
Fiserv
05.2021 - 10.2022
Assistant Manager
H&R Block
01.2021 - 04.2021
Sales Manager
Children's Place Retail Store
01.2020 - 01.2021
Associate - Cyber Security
Augusta Technical College
Diploma -
Academy of Richmond County High School