CI/TY
Hi, I’m
Cquieane Covington
Sandy Springs,GA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
9
years of professional experience
1
Certification
Work History
Marriott
Banquet Manager
2022.09 - Current (3 education.years_Label & 10 education.months_Label)
Job overview
- Supervise the team in providing best-in-class service on a daily basis
- Coach and develop the team and drive Associate engagement
- Uphold operating procedures and service and safety standards, especially Guest Satisfaction
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Managed budgets for multiple banquets, ensuring cost-effective allocation of resources.
Topgolf
Hospitality Manager
2017.11 - 2022.09 (4 education.years_Label & 10 education.months_Label)
Job overview
- Supervise the team in providing best-in-class service on a daily basis
- Coach and develop the team and drive Associate engagement
- Uphold operating procedures and service and safety standards, especially Guest Satisfaction
- Maximize profit and revenue
- Perform other operational duties as assigned by your upper level manager.
Chili's Bar and Grill
Bartender/Training Captain
2015.04 - 2018.02 (2 education.years_Label & 10 education.months_Label)
Job overview
- Provided outstanding hospitality to customers to gain appreciation, satisfaction and return service
- Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude
- Trained new wait staff and bartenders
- Worked diligently to assist co-workers when necessary
Education
Georgia Southern University
Bachelor of Psychology from Psychology
2017
Skills
- Control Inventory Costs
- Catering Supervision
- Catering Services
- Food and Beverage Management
- Brand Standards Audits
- Front of House Management
- Developing Menus
- Effective Customer Service
- Labor and Food Cost Control
- Full Service Dining
Certification
ServSafe November 2022 to November 2027
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkPart TimeLocation Preference
HybridOn-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveTeam Building / Company RetreatsHealthcare benefitsFlexible work hoursStock Options / Equity / Profit SharingPersonal development programsPaid time off401k matchSoftware
Delphi
Microsoft Excel
Adobe
AOD
Workday
Timeline
Banquet Manager
Marriott
2022.09 - Current (3 education.years_Label & 10 education.months_Label)
Hospitality Manager
Topgolf
2017.11 - 2022.09 (4 education.years_Label & 10 education.months_Label)
Bartender/Training Captain
Chili's Bar and Grill
2015.04 - 2018.02 (2 education.years_Label & 10 education.months_Label)
Georgia Southern University
Bachelor of Psychology from Psychology