CLIFFORD ROUSE
Tiffany & Company
Jamaica,United States
9
years of professional experience
Experienced with customer service and problem-solving in fast-paced environment. Utilizes effective communication and active listening to address customer concerns promptly. Knowledge of various customer service software and techniques, ensuring seamless and positive experience.
Work History
Service Center Representative
1 Year 6 Months- Physically and systematically organized all service orders received within polishing department to support streamlined order processing.
- Coordinated cross-functional efforts with technical staff, Tiffany service order processors, and management to review service orders and prioritize workflow.
- Updated, organized, and maintained daily reports for accurate ongoing documentation.
- Diagnosed service issues and provided actionable recommendations to support ongoing departmental production and quality standards adherence.
- Tracked service order movement and communicated status updates to management on recurring basis.
Order Processing Specialist
4 Years 6 Months- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Completed accurate order entry and data verification.
- Resolved customer inquiries, ensuring timely and satisfactory resolutions to order-related issues.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Processed cash payments and credit and debit card transactions.
- Communicated with customers to answer questions and perform account maintenance.
Data Entry Lead
9 Months- Developed strong relationships with clients through consistent professional communication regarding their orders.
- Supported sales team by promptly addressing inquiries and resolving issues related to orders.
- Managed high-volume workloads while maintaining exceptional attention to detail in a fast-paced environment, ensuring minimal errors in entered data.
- Handled complex or problematic orders with care, working closely with other departments to find satisfactory resolutions that met both company interests and client needs simultaneously.
- Safeguarded client information by adhering to strict confidentiality policies and data protection regulations.
Education
Bachelor of Science - Business Management
Skills
Workflow prioritization
Customer relationship management (CRM)
Microsoft Excel
Microsoft Word
Problem-solving
Critical thinking
Deadline management
Order processing
Timeline
Service Center Representative
Tiffany & Company
04.2025 - CurrentRead More
Order Processing Specialist
Enagic - Kangen Water
01.2019 - 07.2023Read More
Data Entry Lead
Mechosystems
03.2018 - 12.2018Read More
Delaware State University
Bachelor of Science from Business Management
Read More