Sandra Travis
Sanford,FL
Summary
Detail-oriented professional focused on account verification, payment processing, and document control in high-volume service settings. Supports customers by resolving billing questions, researching account data, and maintaining organized records that help keep work accurate and compliant.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Concentrix
Lake Mary, Florida
04.2026 - Current
- Answered customer calls, providing prompt and knowledgeable support for Concentrix contact center.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved billing and account inquiries, ensuring customer understanding and adherence to company procedures.
- Verified customer information, ensuring accuracy before sharing sensitive account details.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
SENIOR REPRESENTATIVE ACCOUNT SERVICES
DELUXE
01.1999 - 01.2025
- Ensured customers received timely resolutions by thoroughly researching issues and supplying pertinent information.
- Provided actionable feedback to improve customer satisfaction and enhance overall customer experience.
- Guided junior staff members to enhance customer service skills in providing excellent customer service.
- Ensured compliance with industry regulations regarding customer service standards.
- Executed account lookups for customer payments in FDR system, entered data into CSC system, processed cash transactions, and managed routing of checks for research and reprocessing, including locating account numbers from Bankruptcy listings.
- Utilized a document management system to organize company files, keeping up-to-date and easily accessible data.
SENIOR OPERATOR
GE CONSUMER FINANCE
01.1996 - 01.2004
- Operated GE Consumer Finance account systems for efficient payment processing and accurate account updates.
- Monitored workflow queues and prioritized cases to ensure timely account servicing.
- Maintained accurate records while following federal regulations and company policies.
- Interpreted work instructions from supervisors to complete assigned tasks efficiently.
- Routed daily receivables to multiple client lockboxes with high accuracy, completed reports to track receivables, prepared deposits for various banks, and transmitted data backups.
Education
Technical Certificate - Business Specialist, Accounting Classes
Seminole State College
Sanford01-2016
BS - Aviation Business Administration
Embry-Riddle Aeronautical University
Daytona Beach, FL01-1990
Skills
- Account verification
- Payment processing
- Understanding of regulations
- Compliance procedures
- Account research
- Customer support tools
- CRM proficiency
- Service workflow management
- Workflow prioritization
- High levels of accuracy
- Attention to detail
- Problem-solving
- Effective communication
- Self motivated
Timeline
Customer Service Representative
Concentrix
04.2026 - Current
SENIOR REPRESENTATIVE ACCOUNT SERVICES
DELUXE
01.1999 - 01.2025
SENIOR OPERATOR
GE CONSUMER FINANCE
01.1996 - 01.2004
Technical Certificate - Business Specialist, Accounting Classes
Seminole State College
BS - Aviation Business Administration
Embry-Riddle Aeronautical University