Renee Mendoza
Spring,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Viemed
01.2021 - Current
- Handle the set-up paperwork for patients who received a CPAP machine through Viemed
- This is for confirmation that the patient has received their machine, so the billing process can begin
- Follow-up phone calls are made if the forms are not signed within a specific time frame.
Verification of Deposit Support
Woodforest National Bank
01.2011 - 01.2021
- Research and updated customers’ accounts based on documentation sent over by the branches
- Update and maintain spread sheets for daily, weekly, and monthly reports for customer accounts
- Responsible for working and maintaining the verification of deposit queue
- Research and verify customer’s account information
- The completed request is then sent via fax, or emailed to the third party requestor.
Consumer Loan Center Support
Woodforest National Bank
01.2005 - 01.2010
- Responsible for inputting consumer loan applications for processing
- Responsible for employment of future hires based on his/her credit criteria
- Created and maintained a daily excel worksheet which consisted of the candidate’s credit outcome.
Education
Associates Degree in Applied Science - Graphic Design
Loan Star College
Skills
- Attention to detail
- Paperwork
- Billing process
- Follow-up phone calls
- Incoming return mail
- Customer information file
- Account setup
- Address changes
- Savings and bond corrections
- Return mail processing
- Research
- Customer accounts
- Spread sheets
- Reports
- Verification of deposit queue
- Account verification
- Consumer loan applications
- Employment criteria
- Excel
- Microsoft Word
- Internet
- Outlook
Websites
Timeline
Customer Service Representative
Viemed
01.2021 - Current
Verification of Deposit Support
Woodforest National Bank
01.2011 - 01.2021
Consumer Loan Center Support
Woodforest National Bank
01.2005 - 01.2010
Associates Degree in Applied Science - Graphic Design
Loan Star College
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