CRAIG A. LEE

• Troubleshoot and maintain Xerox Proprietary diagnostic software for New York’s largest law firm
• Dispatch and coordinate maintenance and service activities and provide proactive direction for a team of 5 technicians and staff employees
• Managed fleet of 140 networked copiers, printers, collators, and other peripherals.
• Facilitate incoming calls, and assign job priority.
• Order and maintain Docucare parts while monitoring inventory levels.
• Analyze Service Center reports and identify shortfalls in job performance.
• Problem-solve any open service issues, and escalate them to upper management.

Executed device transfers across diverse floors and states seamlessly.

Tested and resolved device issues post-relocation.

Organized and updated detailed device records using Excel.

• Supervised and trained Xerox employees in mailroom and fax center
• Managed petty cash for the company
• Deployed all messengers
• Liaised with vendors on the purchase of office supplies
• Completed monthly billing using Excel spreadsheets

• Concurrent position filing all records and legal documentation
• Utilized “Accutrac” filing system to track documents
• Trained other personnel on software

• Ordered and maintained all office supplies for the firm
• Photocopied litigation documents; sent and distributed mail and faxes
• Completed monthly billings using Excel

• Company Overview: one of the largest mass distributors of cosmetics and perfumes
• Handled incoming and outgoing mail for one of the largest mass distributors of cosmetics and perfumes
• Ordered office supplies; operated and maintained AV room
• Facilitated office moves
• One of the largest mass distributors of cosmetics and perfumes