Craig Baird
Worcester,MA
Summary
Highly educated professional with extensive experience in staff management, investigations, and customer service. Proven ability to successfully interact with a broad range of clientele. Personable and adaptable with strong leadership skills. Resourceful and motivational team leader. Forward-thinking and detail oriented.
Overview
11
11
years of professional experience
Work History
Operations Manager
College Hunks Hauling Junk & Moving
Worcester, MA
08.2023 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner by providing knowledgeable and professional service and provided suitable solutions.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Garden Sales Associate
The Home Depot
Worcester, MA
04.2022 - 06.2023
- Performed general store operational duties, including merchandising, selling, cashiering, product assembly, inventory management, with a strong attention on sales and customer service
- Assisted customers with correct product information regarding their home improvement projects
- Maintained the garden department by ensuring products were consistently stocked, clean and organized.
Food & Beverage Expert
Target Corporation
Millbury, MA
11.2021 - 04.2022
- Completes activities including replenishment, inventory accuracy, food safety, presentation, cleanliness, and backstock for all Food & Beverage areas of the store
- Creates a welcoming experience by greeting all guests and providing exceptional customer service.
Behavioral Technician Lead
Blue Hills Recovery
Worcester, MA
03.2021 - 10.2021
- Assisted with the supervision of clients in their daily activities
- Provided support to the Facility Director focusing on all aspects of client treatment
- Built client rapport through interpersonal skills, communication, and professionalism
- Supplied accurate and detailed shift reports to clinical staff based on client behaviors and activities.
Loss Prevention Specialist
TJ Maxx Distribution Center
Worcester, MA
07.2015 - 03.2021
- Maintained safety and security of building, management, associates, and merchandise through means of CCTV cameras, 2-way radio, access control and pro-active foot patrol
- Conducted various daily and weekly audits to minimize impact of shrink and maintain company accuracy
- Documented evidence and prepared reports of theft and incidents through fact gathering and surveillance.
Patrolman
Plymouth State University Police Department
Plymouth, NH
04.2013 - 05.2014
- Enhanced quality of life of students, faculty, and the community by providing a safe and secure environment within the towns of Plymouth and Holderness
- Built partnerships within the university and community through continuous visibility and communication
- Enforced New Hampshire Criminal Statutes and Motor Vehicle law with proactive vehicle and foot patrol
- Prevented and detected crime, resulting in apprehension and prosecution of violators.
Education
161st New Hampshire Police Standards and Training Council Academy -
Concord
09.2013
Bachelor of Science - Criminal Justice
Plymouth State University
12.2011
Skills
- Investigations and surveillance
- Security Equipment Familiarity
- Customer Service
- Conflict Resolution/ De-escalation
- Team Building and Development
- Staff Management
- Complaint Resolution
- Training and Mentoring
Timeline
Operations Manager
College Hunks Hauling Junk & Moving
08.2023 - Current
Garden Sales Associate
The Home Depot
04.2022 - 06.2023
Food & Beverage Expert
Target Corporation
11.2021 - 04.2022
Behavioral Technician Lead
Blue Hills Recovery
03.2021 - 10.2021
Loss Prevention Specialist
TJ Maxx Distribution Center
07.2015 - 03.2021
Patrolman
Plymouth State University Police Department
04.2013 - 05.2014
161st New Hampshire Police Standards and Training Council Academy -
Concord
Bachelor of Science - Criminal Justice
Plymouth State University