Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Craig Black

San Ramon,CA

Summary

Seasoned professional with a robust background in IT support and emergency services, notably with the San Jose Fire Department. Excelled in developing new IT processes and providing critical on-site support, showcasing strong problem-solving abilities and technical proficiency. Demonstrated leadership in high-stakes environments, enhancing operational efficiency and customer satisfaction through innovative solutions and effective communication. Experienced Fire Inspector and Investigator with skills necessary to quickly identify building hazards and determine compliance steps. Knowledgeable in fire codes and regulations. Recognized importance of follow up to determine corrective actions were taken. Seasoned firefighter with proven experience in emergency response and fire suppression techniques. Skilled in operating firefighting equipment, conducting rescue operations, and providing medical aid with precision and calm under pressure. Demonstrated ability to lead teams during high-stress situations and contribute to successful outcomes. Committed to ongoing professional development and community safety education.

Overview

32
32
years of professional experience
1
1
Certification

Work History

IT Support

San Jose Fire Department
San Jose, California
09.2024 - 10.2024
  • Assisted in the development and implementation of new processes related to IT support activities.
  • Acted as a liaison between customers and internal teams such as IT support or product development.
  • Provided technical support to customers when needed during jobsite visits.

Fire Inspector

South Santa Clara County Fire District
Morgan Hill, California
04.2024 - 09.2024
  • Inspected commercial and industrial buildings to identify hazardous conditions and fire code violations.
  • Verified that all building exits are clearly marked, unobstructed and meet applicable standards for egress routes.
  • Inspected grill hoods, ducts, and exhaust fans to identify and remove hazards.
  • Advised property owners on best practices for minimizing potential risks associated with fires.
  • Located hazardous conditions and fire code violations in new and existing constructions.
  • Inspected fire protection systems such as smoke detectors, fire alarms, sprinkler systems and other related equipment for proper operation.
  • Investigated complaints received from tenants or members of the public related to potential violations of local ordinances or state regulations concerning fire safety.

Fire Engineer

San Jose Fire Department
San Jose, California
06.2000 - 05.2022
  • Patrolled previously burned areas after fire containment to locate and eliminate dangerous hot spots.
  • Responded to fire and safety-related emergency calls in local area.
  • Used axes and other tools to break through windows and debris.
  • Responded quickly and efficiently to any alarm activations within assigned area of responsibility.
  • Inspected existing fire protection systems to ensure they meet current safety regulations.
  • Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
  • Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.
  • Collaborated with Hazmat to clean up chemical and oil spills.
  • Provided technical advice on fire protection systems, such as sprinklers, alarms, smoke detectors and extinguishers.
  • Ensured that all personnel are aware of their roles during an emergency situation by providing adequate instruction through drills or other methods.
  • Recommended corrective measures when deficiencies are identified in existing systems or processes.
  • Triaged patients to assist emergency workers in administering medical care.
  • Established and managed water supplies to support suppression activities.
  • Inspected buildings to determine compliance with fire codes and fire prevention protocols.
  • Observed strict safety protocols to maintain personal and coworker safety.
  • Checked smoke alarms and carbon monoxide detectors in residences and businesses.
  • Educated public on ways to prevent fires and fire damage.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated a variety of machinery and tools safely and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated equipment and machinery according to safety guidelines.
  • Completed routine maintenance and repair.
  • Worked effectively in team environments to make the workplace more productive.

EMT-P

American Medical Response, AMR
San Leandro, California
08.1998 - 03.2000
  • Coordinated with other healthcare providers and personnel on scene for patient care.
  • Managed difficult situations involving emotional or aggressive individuals in a professional manner.
  • Explained medical terminology in non-complex terms o patients.
  • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
  • Attended training sessions, maintained required certifications and kept current in lifesaving techniques and technologies.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Transported patients from accident scenes to hospitals in emergency vehicles.

Seasonal Firefighter

Cal Fire Santa Clara Ranger Unit
Morgan Hill, California
06.1992 - 10.1998
  • Coordinated with other first responders during multi-agency responses.
  • Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
  • Used axes and other tools to break through windows and debris.
  • Inspected vehicles for proper operation prior to use on emergency calls.
  • Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
  • Trained continuously to maintain required physical fitness for demanding work.
  • Responded to fire and safety-related emergency calls in local area.
  • Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps.
  • Monitored weather conditions for potential threats such as wildland fires or flash flooding.

Education

Paramedic License - Pre-hospital Care

METS
Lodi, CA
10-1997

Some College (No Degree) - Fire Science

Mission College
Santa Clara, CA

Skills

  • IT support services
  • Basic IT support
  • First Line IT Support
  • On-site support
  • Transition planning and support

Affiliations

  • strength training
  • care taker for Father

Certification

  • Fire Inspector 1A, 1B, 1C and 1D

References

References available upon request.

Timeline

IT Support

San Jose Fire Department
09.2024 - 10.2024

Fire Inspector

South Santa Clara County Fire District
04.2024 - 09.2024

Fire Engineer

San Jose Fire Department
06.2000 - 05.2022

EMT-P

American Medical Response, AMR
08.1998 - 03.2000

Seasonal Firefighter

Cal Fire Santa Clara Ranger Unit
06.1992 - 10.1998

Paramedic License - Pre-hospital Care

METS

Some College (No Degree) - Fire Science

Mission College

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