Hardworking Automotive Technician with 26 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Automotive Technician
Belle Tire
01.2001 - Current
Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
HVAC Technician
Hank Rackley Heating And Cooling
10.1997 - 12.2000
Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
Alignment Technician
March Tire
01.1997 - 10.1997
Enhanced vehicle alignment accuracy by conducting thorough inspections and adjustments.
Reduced customer complaints by ensuring meticulous wheel alignment services for various types of vehicles.
Boosted shop efficiency by maintaining and calibrating alignment equipment regularly.
Promoted safety measures by inspecting suspension systems for worn or damaged components.
Performed test drives on vehicles before inspection to assist with diagnosing problems and after inspection to confirm problem resolution.
General Service Technician
Penske Auto Center
06.1996 - 01.1997
Improved customer satisfaction by providing efficient and accurate diagnostic assessments of vehicle issues.
Reduced repair times for complex jobs with effective troubleshooting techniques and in-depth mechanical knowledge.
Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
Delivered superior customer service, addressing clients'' concerns, and ensuring satisfaction with completed work.
Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
Education
Associate of Applied Science - Web Design
Schoolcraft College
Livonia, MI
Vocational Degree - Automotive Technology
Motech Automotive
Livonia, MI
06.1996
High School Diploma -
Plymouth Salem High School
Canton, MI
01.1995
Skills
System Repairs
Issue Resolution
Preventive Maintenance
Vehicle Inspections
Alignments Experience
Quality Assurance
Suspension Systems
Brake Systems
Drivetrain and Axle Installation
Problem-Solving
ASE Certification
Accomplishments
Received promotions in recognition for hard work, dedication and doing my job efficiently, while maintaining quality work.
Pride myself on my ability to remediate complicated situations involving a difficult customer and ensuring that their needs are addressed completely.
Overcame the never-ending technological changes within this extremely dynamic, automotive industry.
Enjoyed fixing problems not only within the automotive industry but other trades as well. These include residential and commercial HVAC, plumbing and electrical. Achieved ASE certifications in the following areas: Heating and Air Conditioning, Steering and Suspension, Brakes, Electrical, and Manual Transmission and Axles.
Supervised and trained several individuals within multiple skilled trades.