Craig Campbell
Memphis,TN
Summary
Accomplished IT Supervisor with over 15 years of experience, progressing from deskside support to an Executive IT Supervisor role. Proven expertise in the medical and pest control sectors, successfully leading complex projects such as domain migration, depot restructuring, and third-party fulfillment.
An effective leader skilled in managing staff and building high-performing teams. Experienced in delivering technical training, updating documentation, and staying current with emerging technologies. Proficient in system installations, configurations, and advanced troubleshooting across multiple systems. Adept at managing IT projects, communicating clearly with stakeholders, and implementing process improvements to enhance efficiency and effectiveness.
Overview
12
12
years of professional experience
Work History
Executive IT Support Supervisor
Rentokil Terminix -Memphis TN (Remote)
Memphis, TN
05.2023 - Current
- Leads a team of 14, including 12 deskside technicians and 2 executive support technicians, to improve customer service, teamwork, and leadership.
- Provides project management and relationship-building within Networking and Hosting teams.
- Reviews and adapts infrastructure solutions with a focus on scalability, performance, and operational efficiency.
- Manages cross-functional dependencies to ensure project success.
- Directs IT Hosting and Network services across the organization, developing tactical plans for technology and resources.
- Oversees technology solutions, lifecycle management, and vendor relationships, including contracts and outsourced services.
- Collaborates with management to assess system needs, project priorities, and equipment acquisition.
- Reviews performance reports to address issues and optimize costs.
- Assists in managing the IT Infrastructure budget and monitoring system performance across all environments.
IT TECHNICAL SPEC III
Terminix
Memphis, TN
11.2020 - 05.2023
- Managed and executed IT projects including domain migration, depot restructuring, and third-party fulfillment.
- Delivered technical training and educational sessions to individuals and groups, enhancing team knowledge and performance.
- Developed, reviewed, and updated documentation to ensure accuracy, relevance, and compliance with best practices.
- Demonstrated continuous growth in IT skills by staying current with emerging technologies and industry trends.
- Led system installations, configurations, and maintenance in specialized areas, serving as a technical expert for team members.
- Provided advanced troubleshooting and support for complex technical issues, ensuring effective resolution across multiple systems and applications.
- Collaborated on equipment moves, system implementations, and various IT projects to optimize operations and support business objectives.
- Communicated technical information clearly and effectively to relevant stakeholders, both verbally and in writing.
- Escalated unresolved issues to appropriate teams and provided strategic direction for next-generation products and services in specialty areas.
- Identified and implemented process improvements for technology services, contributing to increased efficiency and effectiveness.
- Followed diagnostic policies and utilized established support methods to manage and resolve assigned tickets efficiently.
Sr. End-User Support Analyst
Regional One Health
Memphis, TN
01.2016 - 10.2019
- Served as level-three escalation for a 5-member support team, resolving complex technical issues.
- Managed hospital EMR and EHR systems, providing critical support for healthcare operations.
- Helped manage IT projects, including the opening of 3 pharmacies, 5 clinics, 2 hospitals and multiple specialty units.
- Supported IT application development, system integration, and administration projects.
- Mentored and trained staff and contractors, ensuring consistent onboarding and development.
- Worked directly with end users to troubleshoot hardware and software issues, including desktops, servers, and printers.
- Configured VLANs and patched network ports on Cisco and Aruba switches.
- Maintained strong relationships with vendors and external consultants.
- Informed management of security concerns and ensured compliance with policies.
- Provided technical training sessions and maintained documentation to support ongoing operations.
Desktop Support Technician
The Med
Memphis, TN
09.2012 - 01.2016
- Troubleshot and resolved hardware issues by disassembling computer systems.
- Installed and configured printers, scanners, and software, ensuring security through password resets.
- Set up desktops and laptops for new employees with required software and access.
- Maintained IT inventory levels and facilitated off-hours system migrations to prevent outages.
- Delivered customer support, applying de-escalation techniques in challenging situations.
- Collaborated with teams to schedule repairs and upgrades with minimal disruption.
- Patched software and installed updates to enhance system security.
Education
Bachelor of Science - Information Technology Project Management
Capella University
Minneapolis, MN09-2026
Associate of Applied Science - Computer Networking
ITT Technical Institute
Cordova, TN07-2010
Skills
Project Management
Team Leadership
Vendor Management
Budgeting & Cost Control
Strategic Planning
Risk Management
Technical Expertise
Change Management
Problem Solving
Compliance & Governance
Performance Monitoring
Resource Management
Disaster Recovery & Business Continuity
User Support & Satisfaction
Cloud & Virtualization Management
Security Management
Process Improvement
Service Now (Ticketing System)
Timeline
Executive IT Support Supervisor
Rentokil Terminix -Memphis TN (Remote)
05.2023 - Current
IT TECHNICAL SPEC III
Terminix
11.2020 - 05.2023
Sr. End-User Support Analyst
Regional One Health
01.2016 - 10.2019
Desktop Support Technician
The Med
09.2012 - 01.2016
Bachelor of Science - Information Technology Project Management
Capella University
Associate of Applied Science - Computer Networking
ITT Technical Institute
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