CRAIG CLAUS
ALBUQUERQUE,NM
Summary
Dynamic manager with a proven track record at Darden Restaurants-Seasons 52, and several different Chili's locations in Albuquerque, Rio Rancho, and Los Lunas excelling in team leadership and operations management. Fostered a culture of engagement and collaboration, enhancing employee performance and customer loyalty. Expert in staff training and complex problem-solving, consistently driving profitability while maintaining budgetary controls. Increasing sales at Seasons 52 year over year by over 10%.
Overview
12
12
years of professional experience
Work History
Manager
Darden Restaurants-Seasons 52
05.2021 - 11.2024
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Brinker - Chillis
05.2013 - 05.2021
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Upon Request
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Operations management
Timeline
Manager
Darden Restaurants-Seasons 52
05.2021 - 11.2024
Manager
Brinker - Chillis
05.2013 - 05.2021
Upon Request
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