Craig Coccia
Medford,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Superintendent
Blue Rock Construction Inc.
Burlington, NJ
12.2025 - Current
- Direct project schedules to ensure timely completion of construction milestones.
- Direct all on-site activities, including field personnel and subcontractors, to ensure compliance with drawings and specifications.
- Implemented quality control measures, enhancing overall project standards and client satisfaction.
- Enforce company safety policies and OSHA standards, conducting regular inspections and maintaining a secure, clean job site.
- Act as the primary field liaison between project managers, owners, architects, and inspectors.
- Prepare daily reports, maintain on-site records, and manage material deliveries.
Assistant Construction Manager
Toll Brothers
Freehold, NJ
07.2023 - 10.2025
- Responsible for completion of homes, from drywall to closing.
- Scheduling of trades using Build Pro.
- Maintain community appearance.
- Conduct safety meetings.
- Order cabinets and appliances based on stage of home in production.
- Order water meters.
- Manage onsite materials.
- Maintain SWPPP.
- Maintain quick move-in homes.
- Schedule all final inspections, to obtain C/O’s.
- Project and set closing dates with Homeowners.
- Conduct orientation and closing walks with Homeowners.
- Work with homeowners on warranty claims up to 90 days.
- Responsible for upkeep of the model homes.
Customer Care Representative
Toll Brothers
Freehold, NJ
03.2022 - 07.2023
- Conduct routine Homeowner meetings to determine and assess warranty requests.
- Coordinate repairs between Homeowners and Trade Partners
- Perform minor repairs as needed.
- Work on issues that are out of warranty.
- Conduct Home Complete/Quality inspections prior to delivery of home.
- Submit service requests to the trades and close upon completion.
Customer Care Manager
PulteGroup
Basking Ridge, NJ
07.2015 - 02.2022
- Conduct in-person homeowner assessments on an as needed basis.
- Schedule, organize, and execute service work through vendors collaboratively with Customer Care Coordinator.
- Manage trades to completion of service requests to customers' satisfaction.
- Perform minor service-related tasks as requested.
- Establish and maintain positive customer relationships.
- Responsible for quality inspection of the home prior to delivery to the customer.
- Determine trade accountability for back charges and purchase orders.
- Follow applicable legal protocol and process necessary workflow.
- Responsible for customer satisfaction metrics related to customer service.
Dispatch Manager
Ahern Rentals
Bordentown, NJ
02.2015 - 06.2015
- Dispatch drivers throughout the tri-state area.
- Coordinate delivery and pick-up of equipment.
- Work with Service department to keep trucks maintained.
- Answer incoming phone calls and provide customer support.
- Communicate with stores when equipment to be delivered has problems.
- Process rental and purchase transactions.
- Filing, data, entry, and retrieval of documents
- Conduct safety meetings with delivery drivers.
- Conduct equipment safety courses for employee certification.
- Ensure that the showroom is clean and stocked accordingly.
Branch Manager
Ahern Rentals
Middlesex, NJ
12.2013 - 02.2015
- Plan, organize and direct staff to maximize service while minimizing cost.
- Coordinate with Sales department to ensure customer satisfaction.
- Work with Service department to provide rental ready equipment.
- Work closely with Dispatch manger, to ensure equipment is delivered and picked up as scheduled.
- Assign Field Service Technicians to field repairs.
- Conduct safety meetings. Report and investigate any accidents that may occur.
- Provide feedback to employees through casual conversations, corrective action and review process.
- Listen to and grade incoming calls to the branch.
- Interview candidates; maintain proper staffing levels.
- Various administrative duties, including maintenance of files and logbooks.
- Conduct equipment safety courses for employee certification.
- Ensure that the yard is maintained to company standards.
Assistant Branch Manager
Hertz Equipment Rental
East Brunswick, NJ
09.2012 - 12.2013
- Acted as Branch Manager frequently.
- Assist the Branch Manager in scheduling, ordering, freight processing and all day-to-day store activities as directed.
- Along with Branch Manager, set the Revenue goals for each month.
- Actively participate in the training, coaching, and mentoring of Sales Coordinator, Yard Worker, Mechanics, and Delivery Drivers.
- Hold monthly staff meetings to keep employees motivated and informed of business operations.
- Handle or assist in the resolution of customer service issues.
- Maintain a high level of customer service.
- Attend weekly conference calls regarding store and pool operations.
- Conduct weekly safety meetings to maintain a safe work environment.
- Inspect supplies, equipment, and work areas, to ensure efficient service and conformance to standards.
- Responsible for the purchasing of supplies and equipment.
- Processing of all required reports, documents, memos, and purchase orders.
Sales/Operations Coordinator
Hertz Equipment Rental
East Brunswick, NJ
12.2010 - 09.2012
- Dispatch drivers for delivery and pick-up of equipment.
- Follow up with customer to ensure on time delivery and equipment condition.
- Liaison between customer and outside sales.
- Communicate all potential/lost rents to Branch Manager and Sales Representative.
- Responsible for retaining and updating fuel records.
- Responsible for obtaining and transferring equipment.
- Follow up on all rate inquiries and close all pending deals.
- Notify Sales Representatives of any and all leads.
- Maintain information records as required.
- Check on overdue rental agreements for credit limit violations and exposure on a daily basis.
Buyer/Purchasing
Radwell International Inc.
Lumberton, NJ
06.2010 - 12.2010
- Enter inventory lists and approve pricing for industrial electronics.
- Research pricing that will be used on the Radwell website to ensure the company is competitive.
- Obtain approval of all items on purchase orders prior to landing them in-house.
- Document correspondence relating to an offer or purchase order in the database.
- Research and process purchases on eBay.
- Monitor sales orders.
Inventory/Shift Supervisor
Radwell International Inc.
Lumberton, NJ
03.2010 - 06.2010
- Processed and completed orders and manual requests.
- Responded to inquiries from sales about inventory.
- Resolved problems and discrepancies.
- Mentored team members.
- Responsible for overseeing personnel assigned to inventory pulling.
Warranty/Customer Service Manager
D.R. Horton
Southampton, NJ
02.2006 - 04.2008
- Conducted walk-through with new homeowners.
- Assisted new homeowners with any warranty questions or problems they may have.
- Scheduled meetings with homeowners to review the company warranty procedures.
- Scheduled trades for repair work as needed and as specified by the warranty guidelines.
- Supervised trades as they worked in occupied homes.
- Followed up with the homeowner until completion of all necessary work.
- Compiled and faxed work orders and addendums to subcontractors.
- Ordered supplies as needed.
- Responsible for the maintenance and upkeep of the new development.
- Functioned as a principal liaison between homeowners and D.R. Horton, as well as homeowners and subcontractors.
Construction Supervisor
D.R. Horton
West Deptford, NJ
02.2002 - 01.2006
- Scheduled subcontractors to complete multiple homes from drywall to closing.
- Managed multiple subcontractors and employees on a daily basis.
- Dealt with homeowners, vendors and government agencies.
- Ensure that homes passed township inspections in order to receive the Certificate of Occupancy.
- Aided in the hiring and termination of employees.
- Responsible for contracts, purchase orders and change orders.
- Responsible for communities that varied in type, including single-family homes, town houses and condominiums.
- Compiled and faxed work orders and addendums to subcontractors.
- Ordered supplies as needed.
- Verified that the proper work was completed as specified by the homeowner.
- Conducted walk-through with new homeowners.
- Assisted new homeowners with the signing of the home warranty and other final contracts.
- Followed up with the homeowners to address any problems after moving in.
Education
Associate of Science - Environmental Science
Burlington County College
Pemberton, NJ01-2011
Business
Burlington County College
Pemberton, NJNetworking/Information Systems
Pitt Community College
Winterville, NC01-2003
A.A.S. - HVAC
Pitt Community College
Winterville, NC01-2000
Skills
- Relationship building and management
- Project coordination
- Project management
- Quality assurance
Timeline
Superintendent
Blue Rock Construction Inc.
12.2025 - Current
Assistant Construction Manager
Toll Brothers
07.2023 - 10.2025
Customer Care Representative
Toll Brothers
03.2022 - 07.2023
Customer Care Manager
PulteGroup
07.2015 - 02.2022
Dispatch Manager
Ahern Rentals
02.2015 - 06.2015
Branch Manager
Ahern Rentals
12.2013 - 02.2015
Assistant Branch Manager
Hertz Equipment Rental
09.2012 - 12.2013
Sales/Operations Coordinator
Hertz Equipment Rental
12.2010 - 09.2012
Buyer/Purchasing
Radwell International Inc.
06.2010 - 12.2010
Inventory/Shift Supervisor
Radwell International Inc.
03.2010 - 06.2010
Warranty/Customer Service Manager
D.R. Horton
02.2006 - 04.2008
Construction Supervisor
D.R. Horton
02.2002 - 01.2006
Business
Burlington County College
Networking/Information Systems
Pitt Community College
A.A.S. - HVAC
Pitt Community College
Associate of Science - Environmental Science
Burlington County College