CRAIG COWARDIN
Pittsburg,KS
Summary
Experienced Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 10 years of progressive leadership experience.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
Wireless Vision, T-Mobile
Pittsburg, KS
02.2022 - Current
- Provided product information and answered customer questions.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Offered suggestions for additional items that may be of interest to customers.
- Researched and resolved billing issues with customers.
Front of House Manager
Jolly Fox Brewery
Pittsburg, KS
07.2019 - 01.2022
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Hosted tours, explained the process of brewing local craft beer.
Store Manager
Wireless Lifestyle
Pittsburg , KS
05.2011 - 07.2019
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Excellence in Customer Service Award
- Top Dog Sales Awards
Education
High School Diploma -
Baxter Springs High School
Baxter Springs, KS05.2008
Skills
- Team Building
- POS system operations
- Restaurant operations
- Service Prioritization
- Scheduling
- Sales
- Staff Management
- Training and mentoring
- Quality control
- Hiring
- Performance evaluation
- Pre-shift walk-through
- Quality Standards
- Staff supervision
- Strategic planning
- Recruitment
Timeline
Retail Sales Associate
Wireless Vision, T-Mobile
02.2022 - Current
Front of House Manager
Jolly Fox Brewery
07.2019 - 01.2022
Store Manager
Wireless Lifestyle
05.2011 - 07.2019
High School Diploma -
Baxter Springs High School
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