Craig cox
Tulsa
Work Preference
Summary
Dynamic professional with a proven track record at Enterprise Mobility, excelling in problem-solving and collaboration. Recognized for delivering exceptional customer service as a Collections Specialist at FMS Inc., adept at negotiating solutions and maintaining positive relationships. Skilled in Microsoft Word and committed to training and development in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Collections Specialist
National Recovery Systems
Solon,, Ohio
07.2025 - 12.2025
- Managed delinquent accounts, ensuring timely collection while maintaining customer relationships.
- Analyzed payment patterns to develop customized collection strategies for diverse client portfolios.
- Implemented efficient follow-up procedures, reducing overdue account aging significantly.
- Trained new team members on best practices in collections and customer service techniques.
Damage Recovery Unit
Enterprise Mobility
06.2023 - 03.2025
- Provided professional services and support in a dynamic work environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Collections Specialist
FMS Inc.
02.2000 - 03.2023
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and applied to customer balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
- Maintained accurate records of customer accounts, payments and payment plans.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Education
High School Diploma -
Norco Sr High
Norco, CA06-1989
Skills
- Problem-solving
- Networking
- Microsoft Word
- Collaboration
- Leadership
- Friendly, positive attitude
- Remote office availability
- Training & Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Collections Specialist
National Recovery Systems
07.2025 - 12.2025
Damage Recovery Unit
Enterprise Mobility
06.2023 - 03.2025
Collections Specialist
FMS Inc.
02.2000 - 03.2023
High School Diploma -
Norco Sr High