Craig Cox
Tulsa
Summary
Dynamic collections professional with extensive experience at FMS Inc., excelling in debt negotiation and regulatory compliance. Proven track record in developing effective payment arrangements and resolving disputes, enhancing customer satisfaction. Skilled in utilizing collection software and fostering strong client relationships, ensuring timely debt recovery and adherence to industry guidelines.
Overview
10
10
years of professional experience
Work History
Collections Agent
National enterprise system
Solon
08.2025 - 12.2025
- Managed inbound and outbound calls to collect outstanding debts.
- Documented customer interactions in the collections database accurately.
- Negotiated payment arrangements with customers to resolve accounts.
- Educated clients on payment options and account statuses effectively.
- Maintained compliance with federal and state collection regulations.
- Resolved customer disputes regarding billing and payments promptly.
- Negotiated payment plans with customers to ensure timely repayment of debt.
damage recovery unit
Enterprise Mobility
Tulsa
07.2023 - 05.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Senior Collector
FMS Inc.
Tulsa
02.2020 - 02.2023
- Managed collections for delinquent accounts using internal software systems.
- Developed payment plans to assist customers in settling outstanding debts.
- Collaborated with legal teams on escalated collection cases and processes.
- Trained junior collectors on best practices and company policies.
- Maintained accurate records of customer interactions and payment history.
- Participated in training sessions designed to improve knowledge of relevant laws governing collections activities.
- Managed a portfolio of high-value accounts while ensuring compliance with state regulations pertaining to debt collection.
lost midigation
CapitalOne auto finance
Tulsa
06.2016 - 08.2019
- Communicated effectively with clients to arrange payment plans and resolve disputes.
- Coordinated with law enforcement to ensure safe repossession operations when necessary.
- Documented all repossession activities accurately for record-keeping and reporting purposes.
- Engaged with customers to provide information and support throughout the repossession process.
- Utilized a variety of databases and resources to trace assets across multiple states.
Education
Some College (No Degree) - Drafting And Design
ITT Technical Institute
West Covina, CASome College (No Degree) - manager training
Tulsa Community College
Tulsa, OKSkills
- Lorem Ipsum
- Dolor Sit Amet
- Debt negotiation
- Regulatory compliance
- Payment arrangement
- Collection software
- Customer relationship management
- Dispute resolution
- Data documentation
- Task prioritization
- Problem solving
- Time management
- Collections regulatory guidelines
Websites
Timeline
Collections Agent
National enterprise system
08.2025 - 12.2025
damage recovery unit
Enterprise Mobility
07.2023 - 05.2025
Senior Collector
FMS Inc.
02.2020 - 02.2023
lost midigation
CapitalOne auto finance
06.2016 - 08.2019
Some College (No Degree) - Drafting And Design
ITT Technical Institute
Some College (No Degree) - manager training
Tulsa Community College