Craig Day
Orlando,Florida
Summary
Seasoned hospitality leader with 15 years of experience in talent development and strategic management. Proven track record in talent acquisition, retention, and negotiation of beneficial agreements. Expertise in staff training, performance evaluation, and financial reporting, consistently achieving P&L targets. Committed to driving continuous improvement and operational efficiency.
Overview
15
15
years of professional experience
Work History
General Manager
TGI Fridays
Orlando, FL
02.2010 - Current
Oversaw daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Trained employees on duties, policies, and procedures to enhance operational efficiency.
- Resolved customer complaints within 24-48 hours to maintain satisfaction and loyalty.
- Fostered a collaborative work environment through team-building activities across departments.
- Monitored monthly sales performance to generate reports for strategic business development planning.
- Held self-accountable to maximize moment to moment interactions to yield high value results and increase productivity
Education
Chemistry
University of Central Florida
Orlando05.2015
Information Technology
University of Illinois
OnlineSkills
- Motivation of individuals and groups
- Deadline adherence and adaptability
- Problem assessment and resolution
- Follow-up and accountability
- Stress management for teams and individuals
- Effective communication across all levels
- Budget management with growth focus
- Inspiration for hierarchical improvement
- Contract negotiation with third parties/vendors
- Event planning and execution
- Timely recognition of achievements
Awards
TGI Fridays Stores Sales Record Seaworld 2018, TGI Fridays Stores Daily Sales Record Seaworld 2022
Accomplishments
- Daily sales record at TGI Fridays Orlando Seaworld Location
- Profitable margin record at above location
References
References available upon request.
Timeline
General Manager
TGI Fridays
02.2010 - Current
Chemistry
University of Central Florida
Information Technology
University of Illinois
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