Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Craig Fendley

Mauldin,SC

Summary

Dynamic Customer Service Representative with a proven track record at Home Emporium, excelling in resolving inquiries and enhancing satisfaction. Leveraging critical thinking and active listening skills, I effectively processed transactions and provided tailored product recommendations, contributing to improved service delivery and customer loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Home Emporium
08.2021 - Current
  • Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
  • Maintained comprehensive knowledge of product lines to provide accurate information and recommendations.
  • Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
  • Collaborated with team members to streamline operations and improve service delivery processes.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Legacy Early College
Greenville
07-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Product sales

Certification

  • Certified Forklift Operator , Home Emporium -

Timeline

Customer Service Representative

Home Emporium
08.2021 - Current

High School Diploma -

Legacy Early College

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Craig Fendley