Craig Gaines
Ocoee
Summary
Versatile Retail Business Visionary - Proven track record of delivering consistent sales growth and profitability with an unflinching operational standard. A big picture thinker who executes turnaround results with a laser focus on the customer's experience.
Talented Team Builder and Leader - Strategic thinker who combines recruitment of top talent, employee development, and culture change to tactically deliver sales growth and strong financial results. Turnaround Expert who is successful at gaining credibility, lasting commitment and loyalty among team members with diverse perspectives and talents, equating to high performance teams.
Experienced Sales Leadership - Long record of sales performance success and profitable growth consistency.
Specific focus on internal/external customer service for enhanced customer and employee experiences.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Lowe's Home Improvement
08 2021 - Current
- I ensure Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stockedwith the products our customers need
- I anticipate customer flow and work demand and redirecting efforts andschedules to ensure proper coverage when and where needed
- I plan for spikes in sales and ensuring the store has thein-stock position to support the demand
- I conduct safety walks, monitor use of store power equipment, and coachingassociates around safe work practices
- I lead associates who work together to ensure our customers receive exceptionalservice while shopping in a clean, safe, well-stocked store
- I am accountable for achieving sales and margin goals whiledriving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience
- Iprovide full leadership over the store.
District Manager
Advantage Solutions
08.2017 - 08.2021
- Responsible for the overall sales execution of business objectives within my assigned territory
- Support client programs by managing the sales execution teams and dedicated in-store programs
- I am responsible for driving event execution results through hands on management of teams, objectives, training and through close coordination with peer management and support teams
- In field coaching of all designated Event Specialists in my district, maximize execution of events within my district through effective results management using weekly team calls, one on one coaching, as well as over the phone , email and in-person training
- Effectively scheduling, managing, and executing all client programs
- Effective hiring, schudule management, training, personnel development and program oversight of all programs in my district
- Develop associates to maximize potential in current and future roles: succession planning
- Regularly conduct coaching sessions with Full-Time and Part-Time associates to discuss strategies for ongoing demonstrations and improvement in addition to regular visits re: Coaching / Accuntability / Motivation.
Assistant Store Manager
The Home Depot
01.2015 - 08.2017
- Worked with the Store Manager to drive maximum profitability, analyzed market trends in order to monitor and achieve sales goals, ensured store inventory met customer demand, trained and supervised store and specialty staff associates, and inspired associates to embrace and achieve goals that enhance the customer experience.
Store Manager
CVS CAREMAK
01.2011 - 01.2015
- Policy implementation and compliance of the store
- Inventory management, financial management of the store and P&L management
- Provide leadership, employee staffing, training and development, and positive team building and mentoring
- Executed all merchandising guidelines, end cap optimization
- Provide exceptional
Education
Business Management
Bethune Cookman University
Daytona Beach, FL12.1994
Skills
P&L and Operational Sales Performance
Turnaround and Growth Management at Market and Store Levels
Multi-Unit Management
Operations Assessment and Excellence
Organizational Design & Change Management Recruiting, Hiring, and On-Boarding - Training, Mentoring, and Coaching
Leadership Development and Succession Planning
Employee Communications & Planning / Team Building
Performance Improvement Management
Marketing and Advertising Management
Project Management
Internal and External Customer Service
Brand Positioning
Visual/Merchandising
Inventory Management/Analysis
Personal Information
Accomplishments
People Development
Sales
Sales Management/Leadership
Multi-Unit Management
Profit and Loss
Ops Management
Inventory Management
Community Outreach Training/Team Building
POS Operations
Visual Merchandising Recruiting and Hiring
Motivating and Leading High Performance Teams
Timeline
District Manager
Advantage Solutions
08.2017 - 08.2021
Assistant Store Manager
The Home Depot
01.2015 - 08.2017
Store Manager
CVS CAREMAK
01.2011 - 01.2015
Assistant Store Manager
Lowe's Home Improvement
08 2021 - Current
Business Management
Bethune Cookman University