Summary
Overview
Work History
Education
Skills
Timeline
Generic

Craig Geiss

Smyrna,DE

Summary

Talented Receiving Manager offering 4+ years of expertise in employee training, workload coordination and inventory control. Personable and driven with motivational management style and forward-thinking approach to challenges. experience and take on a growth-oriented position.

Overview

14
14
years of professional experience

Work History

Receiving Manager

Walmart
Smyrna, DE
07.2022 - Current
  • Managed high-performing team of 50 workers to enhance quality, performance and safety of internal freight flow systems.
  • Managed day-to-day receiving, typically overseeing more than 100,000 packages in 24-hour period.
  • Consistently exceeded company and department goals, while rebuilding teams through engagement and leadership.
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of receiving freight and delivering to store locations.
  • Examined staffing and processes to develop plans and budgets for increasing productivity and improving services.
  • Maintained high standards of internal and external customer service.
  • Led and managed projects to support logistics efforts and plans.
  • Identified and resolved receiving and packaging errors.

Shipping Manager

Walmart
Smyrna, DE
01.2021 - 07.2022
  • Trained and supervised shipping department staff, enforcing company policies and industry best practices.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Managed day-to-day logistics operations, monitoring incoming freight flow and overseeing shipment of freight.
  • Consistently met company and department objectives within budget and time constraints.
  • Identified opportunities to reduce cost and improve productivity.
  • Planned and lead the reorganization of the shipping dock layout consisting of 118 doors and 108 stores.

CSD Lead

Wal-Mart Stores Inc.
Smyrna, DE
09.2014 - Current
  • Introduced One Best Way program for training, resulting in better training for new associates and veteran associates.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Completed ongoing quality checks on trailer shipping quailty, closely following strict quality assurance guidelines.
  • Integrated process improvements to increase overall workflow.
  • Implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Trained all veteran associates as well as newly hired associates within the Shipping department.

Front End Lead/Home Theater Sales Lead

Best Buy
Dover, DE
11.2011 - 09.2014
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Managed opening and closing procedures by reconciling sales records and cash transactions..
  • Achieved sales goals and business objectives by motivating staff and promoting Best Buy services.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Education

High School Diploma -

Smyrna High School
Smyrna, DE
06.2009

Some College (No Degree) - Marketing

Delaware Technical Community College
Dover, DE

Skills

  • Quality control
  • Workplace safety
  • Team supervision
  • Training
  • Quality Improvement
  • Issue resolution
  • Experience in leadership
  • Improvement plan knowledge
  • Ability to analyze reports
  • Flexible

Timeline

Receiving Manager

Walmart
07.2022 - Current

Shipping Manager

Walmart
01.2021 - 07.2022

CSD Lead

Wal-Mart Stores Inc.
09.2014 - Current

Front End Lead/Home Theater Sales Lead

Best Buy
11.2011 - 09.2014

High School Diploma -

Smyrna High School

Some College (No Degree) - Marketing

Delaware Technical Community College

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