Craig Gorewitz
Conroe,TX
Summary
Experienced district and operations manager with a strong background in route management, dispatch coordination, safety compliance, and staffing oversight. Known for keeping service teams organized, resolving issues quickly, and improving daily operations.
Overview
16
16
years of professional experience
Work History
District Manager
Doodie Calls, LLC
Conroe, Texas
08.2025 - Current
- Serve as a primary point of contact for incident intake, documentation, and escalation involving motor vehicle incident, property damage, customer complaint, and other operational issues; responsible for follow-up, resolution tracking, and maintaining accurate incident documentation.
- Directed district operations for Doodie Calls sanitation service routes and customer support.
- Supervised service technicians for route based, industrial, events and construction labor handling portable toilet maintenance and cleaning.
- Supervised pick-up and delivery technicians responsible for handling portable toilet delivery, installations of holding tanks, water tanks, trailers, basic repair and maintenance.
- Coordinated daily dispatch with drivers, technicians, and route managers.
- Reviewed service requests, work orders, and customer account needs.
- Trained staff on safety rules, service standards, and site procedures.
- Monitored equipment condition, supply inventory, and vehicle readiness.
- Resolved customer concerns and service delays across assigned territories.
- Supported compliance with sanitation policies and local waste regulations.
- Monitored route schedules, dispatch needs, and daily service priorities.
- Reviewed customer requests and resolved service issues with clear communication.
- Supported compliance with sanitation standards and workplace safety practices.
- Trained technicians on service procedures, site access, and customer care.
- Coordinated equipment use, inventory needs, and service truck readiness.
- Communicated with leadership on staffing, routing, and district workflow needs.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Regularly communicated updates regarding changes in corporate policies or procedures to all employees.
- Reviewed inventory levels at each location to maintain adequate supply for operations. at each location in order to ensure adequate stock availability.
- Identified and developed top talent to promote a performance-oriented culture.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Performed periodic risk assessments of each location within the district to identify potential safety hazards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees, supplying knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed monthly P&L statements to monitor budget goals and performance objectives.
- Conducted weekly safety meetings to ensure employees are aware of any changes in safety protocols.
Operations Manager
Heritage Sanitation, Inc.
Conroe, TX
10.2015 - 08.2025
- Directed daily sanitation operations for Heritage Sanitation routes and field crews.
- Coordinated dispatch schedules, pickup assignments, and driver communication.
- Monitored safety compliance, DOT rules, and sanitation procedures.
- Reviewed fleet readiness, maintenance needs, and equipment reports.
- Trained staff on waste collection methods and customer service standards.
- Resolved customer concerns, service issues, and route delays.
- Managed transfer station and disposal paperwork.
- Improved workflow through team supervision and process review.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, and human resources to ensure efficient operations.
- Recruited, hired and trained employees
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Responded to information requests from superiors, providing specific documentation.
- Presented performance and productivity reports to supervisors.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Measured and reviewed performance via KPIs and metrics.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated driver assignments, route plans, and service coverage.
- Resolved urgent delivery issues through clear communication with drivers and customers.
- Trained dispatch staff on procedures, scheduling tools, and customer updates.
- Maintained records for loads, routes, delays, and completed dispatch activities.
- Enforced dispatch policies, safety practices, and service standards across operations.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Maintained up-to-date records of daily routes, driver logs, vehicle maintenance schedules and fuel consumption data.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Created reports detailing fleet utilization, costs per mile, hour, load, employee productivity metrics.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Completed human resources duties by hiring, terminating and conducting performance reviews.
- Conducted safety meetings to ensure all personnel were aware of the safety regulations and protocols.
Property Manager
Tradewinds Condominiums
San Jose, CA
12.2010 - 12.2012
- Managed daily condominium operations at Tradewinds Condominiums.
- Coordinated maintenance requests and vendor schedules for Tradewinds Condominiums.
- Communicated with residents, owners, and board members about property concerns.
- Inspected common areas and reported repair needs to contractors.
- Enforced condominium rules and supported community policy compliance.
- Resolved resident complaints and coordinated issue follow-up.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Education
High School Diploma -
Lake Norman High School
Mooresville, NC06-2007
Some College (No Degree) - Criminal Justice
Mitchell Community College
Statesville, NCBasic Law Enforcement Training - Criminal Justice
Mitchell Community College
Statesville, NCSkills
- Route management
- Dispatch coordination
- Incident documentation
- P&L analysis
- Safety compliance
- Staffing oversight
- Operational improvement
- Strategic planning
- Training and coaching
- Policy enforcement
- Decision-making
- Customer service
- Employee training
- Problem solving
- Inventory control
- Vendor coordination
Timeline
District Manager
Doodie Calls, LLC
08.2025 - Current
Operations Manager
Heritage Sanitation, Inc.
10.2015 - 08.2025
Property Manager
Tradewinds Condominiums
12.2010 - 12.2012
High School Diploma -
Lake Norman High School
Some College (No Degree) - Criminal Justice
Mitchell Community College
Basic Law Enforcement Training - Criminal Justice
Mitchell Community College