Craig Guntzburger
Duluth,MN
Summary
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
RV Call Center Technician
Camping World
06.2024 - Current
- Main responsibility is to help customers with disablements, and or questions about their rv.
- Create case file and document the overall conversation with the customer.
- Educated customers on proper operations of their rv.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our tech line service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Lead Conceal Carry Instructor (part Time)
Elite Defense Solutions
01.2024 - Current
- Teach the laws and regulations of Minnesota conceal carry that permits them to carry a firearm in 42 states.
- Promoting a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Teach the proper handling of a firearm.
- Teach situational awareness when carrying a firearm.
- one on one instruction with a student by providing individualized support and targeted skills.
- Adapting learning methods to each group, eliminating instructional gaps and improving comprehension.
- Pass or fail a student on safe handling of a firearm and a state required shooting qualification.
Emergency Medical Responder (part Time)
Duluth Sport Medical
07.2023 - Current
- Provide medical standby for local sporting events
- Assessed patient stability, scene safety and communicated nature of injury or illness to treatment team.
- Upheld strict adherence to protocols, regulations, and procedures for maintaining a safe working environment for both patients and staff members.
- Communicated effectively with family members or bystanders to gather relevant information about the patient''s condition or incident details.
- Reporting of injuries that required and ambulance or recommendation to be seen by a doctor.
- Assist with scheduling.
Sales Associate
Superior Guns and Ammo
09.2023 - 06.2024
- Filed federal background checks in accordance with federal laws for the purchase of a firearm.
- Educated customers on safety and regulations of firearms
- Assisted with inventory management, ordering inventory, appraising and purchasing used firearms.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
RV Technician
Camping World RV
04.2021 - 10.2023
- Inspected RVs upon arrival from the manufacturer
- Provided descriptions of repairs needed and the repair solution to correct the issue for warranty approval.
- Performed repairs on all aspects of an RV including, roof, framing, electrical, interior, exterior, and plumbing.
- Installed newly purchased equipment in campers.
- Performed insurance quotes on damaged RVs
- Maintained strong knowledge and understanding of applicable government regulations and company operating procedures.
- Provided initial walk throughs with customers on their new camper to teach them the proper operations.
- Attended additional courses supplied by the manufacturers of RVs and RV components.
Diesel Technician
Jeff Foster Trucking Inc.
11.2019 - 04.2021
- Troubleshot systems, traced problems and diagnosed root causes.
- Performed vehicle lubrication and DOT safety inspections.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles and trailers.
Education
High School Diploma -
Duluth East High School ISD 709
Duluth, MN03-2025
Skills
- Empathy and patience
- Stress tolerance
- Teamwork and collaboration
- Problem-solving skills
- Excellent communication
- Call center customer service
- Resolving issues
- Communicating with clients
- Technical troubleshooting
Timeline
RV Call Center Technician
Camping World
06.2024 - Current
Lead Conceal Carry Instructor (part Time)
Elite Defense Solutions
01.2024 - Current
Sales Associate
Superior Guns and Ammo
09.2023 - 06.2024
Emergency Medical Responder (part Time)
Duluth Sport Medical
07.2023 - Current
RV Technician
Camping World RV
04.2021 - 10.2023
Diesel Technician
Jeff Foster Trucking Inc.
11.2019 - 04.2021
High School Diploma -
Duluth East High School ISD 709
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